Apple Could Really Learn Something From Dell's New Service

[Trajectory]

I'd rather Apple focus on making their products better.

I like that Apple customer support isn't outsourced to India, like Dell.

 

[andreab35]

Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_0_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5B108 Safari/525.20)

Wow... sweet deals!
But still, a PC is a PC, and you can't change that.
Could this great idea by Dell be out because sales aren't doing so great? Maybe...

 

[Sun Baked]

Espresso and donuts while you wait, hmm ... might change things.

Of course once they offer that level of service, dropping the calories might make people run back to Dell.

 

[Unspeaked]

Dell is losing money and looking for incentives to get customers. Good idea. However, for me, I see it as slightly cheapening the brand. I'm not buying perks, I'm buying a computer.

Please don't pull facts and figures out of thin air - it only gives PC fans the opportunity to look at us Mac folks and call us kool-aid drinking nuts who don't know what we're talking about.

In their latest respective income statements, this is what sort of money Apple and Dell each brought in:

Apple:

Revenue - $31billion
Gross Profit - $8billion
EBITDA - $6billion

Dell:

Revenue - $62billion
Gross Profit - $11billion
EBITDA - $4billion

I wish I was "losing money" to the tune of $11,000,000,000 profit.

Are some Apple fans so ignorant that they just assume all the other PC vendors lose money hand over fist?

 

[plina]

I just updated my I POD to 2.0 and I had a problem with it actually i still do It doesn't play through my I POD interface on my car.
Anyway when I called apple technical support I got India so apple is sending their tech support to India.
Looks like they are following everybody else.

 

[FF_productions]

I just updated my I POD to 2.0 and I had a problem with it actually i still do It doesn't play through my I POD interface on my car.
Anyway when I called apple technical support I got India so apple is sending their tech support to India.
Looks like they are following everybody else.

LOL ok.