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This is really dumb. Developers that buy fake reviews are in clear violation of the developer agreement. Apple should not be spending time & energy removing fake reviews, instead they should warn the developer once, then kick them off the App Store!

Easier said than done. How do you prove the developer was the one that did this? If your policy were enacted, what would stop competitors from purchasing fake reviews for your app until you had your app removed from Sale.

Slippery Slope.
 
Trying to stop astroturf reviewers is like shoveling against the tide. We as consumers have to understand that crowd-sourced online reviews are fundamentally of no value.

Bring back the professional reviewer with knowledge, a track record, and a reputation.
See, now, I've found the opposite true. On both counts. Most "pros" are now selling magazine advertising to the companies that make the products, their reviews are also suspect. If you can find valid individual reviews, they can be much more useful. I realize they can be a proverbial needle.

And I thought Rotten Tomatoes includes real movie reviewers.
 
I don't know their rules now, but to me it seems for posting a review or rating an app, at least two things must exist:

1. The reviewer must have purchased that app with the apple ID they are reviewing.

2. Only one review per apple id/credit card number

Also, a review should be revoked if a refund has been issued. A max number of reviews per IP address and/or name/billing address would help too.

Not necessarily if they got a refund. Still allow them to have the one review, but if an app sucked I might want a refund, and post a review of how bad it was.
 
See, now, I've found the opposite true. On both counts. Most "pros" are now selling magazine advertising to the companies that make the products, their reviews are also suspect. If you can find valid individual reviews, they can be much more useful. I realize they can be a proverbial needle.

And I thought Rotten Tomatoes includes real movie reviewers.

Depends on what you call "real." Presumably most of the people who post there are real (not that astroturf doesn't work there too), but anyone with any level of knowledge can post and it's all equal.

As for the distain for people who learn enough about things to write about them a living, that just speaks for itself. I hate the attitude that only amateurs can be trusted.
 
This is really dumb. Developers that buy fake reviews are in clear violation of the developer agreement. Apple should not be spending time & energy removing fake reviews, instead they should warn the developer once, then kick them off the App Store!

But then they'd lose a few bucks.....so that won't happen.
 
Trying to stop astroturf reviewers is like shoveling against the tide. We as consumers have to understand that crowd-sourced online reviews are fundamentally of no value.

Bring back the professional reviewer with knowledge, a track record, and a reputation.

Of no value to the buyer. But that is not the purpose of a store. Stores are for sellers. They found out long ago that crowd-sourced online reviews are useful to sellers. Their real reason is to make the buyer think "everyone like this it must be good" I think everyone knows that most on-line places delete the bad reviews.

Real reviews are scare too. People who post blogs where they review and compare multiple apps are really just trying to sell ads and attract views who search on any of the several apps they review. You will notice the reviews ar trivial with little details.

Even back in the days of paper magazine subscriptions the re was never a bad review because they did not want to upset an advertiser.
 
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Wether it's apps or products I ignore the five star reviews and look to see what the one or two star reviewers say about it.

I only ever read the 1-3 Star reviews. That's where the real info is.

Yeap. 5-star reviews are usually unthoughtful, thus unreliable. There rarely are perfect apps/products in this world. I pay most attention to 2-4 stars. Many 1 star reviews are also unthoughtful and unfair because they're left out of pure anger caused by only one bug/flaw/incident or two.
 
How would Apple ever know?

Let's say I recruit many hired "reviewers" I might get 1,000 of them from all over the world to work from home. Then I ask them to buy some specic app and review it and also to make your review seem different than any others already there. I offer to refund whatever they paid for the app and the developer pays me back plus some percent fee. I split the fee with the person who wrote the review.

How could Apple detect this system, all the reviews come from people who have just bought the app and are writing them from their home IP address. None of the reviewers would retraceable to me. They look like normal users.

My bet is that a good percent of the reviews are paid and we are only able to recognize the worst of them.
 
Yup time for EA to spend some money to buy fake reviews for Gameloft apps until Gameloft gets their developer account disabled.
 
They could make it so that only randomly selected buyers get to leave a review.

And give different weight to different users' reviews. The longer you've had your Apple ID, the more people who "found your review helpful", etc., the more weight it has.

These combined would help crack down on the "paid review" scams. How much money would they lose if they weren't guaranteed to be able to leave a review after buying the app? Either the shady developer or the paid-review company would be out that money. Few would pay money for a review that wasn't guaranteed.

Also: PLEASE set up some kind of trial system. Videos will be nice to see the app, but they'll obviously be staged. And Testflight for betas is also good, but betas aren't the final version and it's limited to 1000 invite-only users.

Trials would be so much more useful because then users wouldn't have to rely on reviews in the first place.

How to you randomly select buyers for reviewing? When buyer trying to review, Apple tells them you cannot review because you are not selected? Apple randomly choice someone, then email them to leave a review? What happen to these not being selected? Tell them to shut up and go?

Also weight by length of Apple ID doesn't even make sense. How can you guarantee people with long time Apple ID will leave useful comments? This is not first time Apple facing this kind of problem. Remember developer paying agency to buy Apps to shoot up its position on chart and recommendations? Apple made changes several times without much success.

The most Apple can do is monitoring the App Store and reviews more frequently and using some algorithms to detect repeated reviews. Banning these reviewers and delete repeated reviews.

Apple cannot just pull the apps off from App Store. In order to do so, Apple need to prove the developer hired someone to do so. It is really hard for Apple to do and it is simply not worth Apple's time to do so.
 
Awesome Article!

Great article! Loved how it (did what it is marketed to do). At first I was worried because an article like this usually doesn't do (name of common faulty issue) but then I was like WOW! Thanks (name of blog or forum). You guys rock! P.S. Did I mention how awesome (name of blog or forum) is?

I give them 5 stars!

/S
 

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Amazon.com has an excellent review system IMO

kidding right? they do have legit reviews of course but they have so many fake reviews its insane.

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Another thing I hope they look at are malicious and slanderous app reviews. I have one associate that did a seasonal app and it was immediately trashed by a dozen posts withing a week of its launch.

A search of the account names over different search engines lead to some similar names on other forms outside of Apple. This lead to email addresses and user names. Some real fun IP and domain tracing found these were accounts of app developers whom were publishing competing apps.
amazon too
 
Pfft. Fake reviews always, always stick out like a sore thumb. They're always over exaggerated and say things no customer would ever say. If an app has lots of these kinds of reviews, don't buy/download it.

The avg App Store customer doesn't spend much time researching or reading that many reviews. The rating and a review or two are the max he/she is gonna read. People don't have time. And they almost never read app descriptions.
 
An app so awesome, it's awesomeness can't be explained, only experienced by awesome people who download the awesome app... Sounds awesome!
 
As for the distain for people who learn enough about things to write about them a living, that just speaks for itself. I hate the attitude that only amateurs can be trusted.
It's not that I have some pro vs amateur complex. Pros have 2 issues. They usually have a push to give a positive review, which makes the review useless. And they generally do not spend much time with the product.

I tend to look at pro reviews for technical details if I need them, and amateur for functionality details, which is where I usually need the research.
 
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Downloading an app for a limited trial to test before you buy is a better solution. I guess that's called "in app purchase" now. Reviews are not always reliable.
 
It's not that I have some pro vs amateur complex. Pros have 2 issues. They usually have a push to give a positive review, which makes the review useless. And they generally do not spend much time with the product.

I tend to look at pro reviews for technical details if I need them, and amateur for functionality details, which is where I usually need the research.

The is really little more than a restatement of what I said. Professional writers are not pushed to write positive reviews. I used to write reviews, and never felt pushed. Well, I often had products and books pushed on me for review, and sometimes quite a bit of annoyingly dogged followup from PR people, but nobody told me what to write. The reality here is that pros don't like writing about really bad products, so the natural bias is towards spending their time with products that they can say something good about.
 
Yeap. 5-star reviews are usually unthoughtful, thus unreliable. There rarely are perfect apps/products in this world. I pay most attention to 2-4 stars. Many 1 star reviews are also unthoughtful and unfair because they're left out of pure anger caused by only one bug/flaw/incident or two.

I generally agree with your approach for the average app, but it is a tough thing to try to narrow your focus, because a lot of people are only compelled to rate if they love it or hate it and give it either a 1 or 5.

I have given a number of apps a 5 because they do everything promised and/or were better than expected, etc. and I want to give it a shout out.

Apple will just have to take action to minimize the fakers and we'll just keep reading reviews with while exercising our own judgement.
 
This is really dumb. Developers that buy fake reviews are in clear violation of the developer agreement. Apple should not be spending time & energy removing fake reviews, instead they should warn the developer once, then kick them off the App Store!

If they did that though, competitors could buy fake reviews for a company's app to get it taken down. People already do this with Google Adsense.
 
Yay .., go fake reviewers :)

Of course it was dumb in the first place thinking they could get top spot on a system Apple controls...

Stick it on a website, they'll get much more attention :) People download anything now-days... just watch
 
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I don't know their rules now, but to me it seems for posting a review or rating an app, at least two things must exist:

1. The reviewer must have purchased that app with the apple ID they are reviewing.

Developers get a small number of free downloads to give to media etc for reviews. They use those to 'buy' the app etc. Or they come from ad generating companies that find it with money paid. Stolen credit cards converted into iTunes cards is another possible method.

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To leave a review on the Mac App Store you must have actually purchased the app. I don't see why they don't implement the same rule on the other stores. Looking at a book on Pre-Order that doesn't come out for months and it has hundreds of "reviews". Not helpful.

Yes the other stores could use some work. But requiring purchase is perhaps not a fair move.

Restricting pre-release to verified sources might work. Especially if they used more than rotten tomatoes.

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Now, if they'd just crack down on the "Real" reviews...

My issue with 'real' reviews is when it's a support complaint, a "why can't we rent this", " add this mother thing" etc or bad behavior like calling other reviewers stupid

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Is self-advertisement allowed on these forums...?

Apparently not as the post is gone.

As for your other comment, making folks wait a week is excessive to me. An hour or so sure. But a week is asking folks to not bother coming back to do it. And might push developers to nag even more than many of them do
 
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