Apple CRU - What is it?

Discussion in 'Buying Tips and Advice' started by wakerider017, Nov 8, 2007.

  1. wakerider017 macrumors 68000

    wakerider017

    Joined:
    Sep 20, 2006
    Location:
    US of A
    #1
    Hey guys,

    I took back a defective mac to the apple store and since I bought it online they said they could not give me a new one from the store.

    The Genius said he could do a "CRU" and I would get a "brand new mac fresh out of the box" in about 2 weeks.

    Just wondering what CRU stands and what the process is.

    Thanks!!


    Here is what it says under repair status:

    ???en_US.repair.type.SER??? Status
     
  2. bartelby macrumors Core

    Joined:
    Jun 16, 2004
  3. Feverish Flux macrumors regular

    Joined:
    Sep 27, 2007
    #3
    Customer Replacement Unit.

    They order one in to the store for you and you pick it up when it's in.
     
  4. wakerider017 thread starter macrumors 68000

    wakerider017

    Joined:
    Sep 20, 2006
    Location:
    US of A
    #4
    Cool thanks for the explanation!
     
  5. CarlsonCustoms macrumors 6502

    Joined:
    Mar 5, 2007
    #5
    Would it be faster for apple to just ship you a new one instead of having to go through the store?
     
  6. deijmaster macrumors newbie

    deijmaster

    Joined:
    Apr 19, 2006
    #6
    Same here!

    I just lived a similar situation with my macbook pro 17 inch (http://forums.macrumors.com/showthread.php?t=658853). Apparently the Apple internal return system and store system for replacements are not "linked".

    So I have to wait two to three weeks for a replacement, when some were present in the store... Too bad.

    Good luck!
     
  7. chihiro macrumors regular

    Joined:
    Mar 25, 2007
    #7
    hi

    I am in the same situation,
    my mac broke and from apple they are saying will replace it with POS CRU'd

    what pos CRU means?
    Customer Returned Unit? Customer Replaceable Unit ? or Customer Refurbished Unit?

    tahnks
     
  8. Chundles macrumors G4

    Chundles

    Joined:
    Jul 4, 2005
    #8
    Point Of Sale Customer Replacement Unit.

    Means they're shipping it to the store/service centre for you to pick up from there.
     

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