Initiated a live chat today in an attempt to resolve Apple using my AT&T billing address for shipment like many others have experienced. CSR said he couldn't help me and said talk to customer service, I asked to be transferred and he said its by phone only, to which I said I dont want to sit on the phone all day to resolve a problem I didn't cause. The CSR kept trying to end the conversation and accused me of abusing live chat because I was questioning why Apple would override my shipping info since I never requested that. CSR then went on to say chat is for new sales only, which isn't clear when initiating the session and is even odder when the chat survey lists "Help with previous order" as a reason for the chat. I'm sure it's a busy day at Apple, but no reason to get hostile just because I'm asking why they have this odd policy and voicing my displeasure with it. Telephone CSR was helpful and submitted an address change request to shipping carrier. I'm not holding my breath it's accepted though.