APPLE CSR's RESPONSE - What do you believe?

Discussion in 'iMac' started by jkautosports, Dec 11, 2012.

  1. jkautosports macrumors regular

    Joined:
    Dec 6, 2012
    Location:
    New York, NY
    #1
    I called Apple Customer Service and attempted to change my shipping to Next Day (instead of 2-3 day)... and he told me that it's not possible, and that anyone who is saying otherwise is making it up.

    When I asked him about others' orders shipping before mine, especially since I should have been one of the first ordering, he went on to imply that people on MacRumors post fake screen shots. He said "the problem is that you don't know any of these strangers, so it's not always the best idea to believe what you see. These people post all kinds of things to get customers riled up."

    He went further to say that Apple, as a company, always ships orders on a first-come, first-serve basis... and that mine is not delayed... that it is "being put together and shipped as scheduled."

    What do you guys think about a rep saying this?
     
  2. themomopan macrumors member

    Joined:
    Nov 25, 2012
    #2
    Saw this post in the other thread. Well, I don't feel like copying and pasting, but long story short, the Apple CSRs have NO idea what they're talking about. They have no clue how Apple products even work, let alone the specifications and delivery. Every rep I've talked to said "we're not quite sure, but they should be shipped first come first serve." Then every question I asked about Apple products, they say "I'm not an Apple expert. I wouldn't know."
     
  3. 12dylan34 macrumors 6502a

    Joined:
    Sep 3, 2009
    #3
    Yup. I spent my afternoon mocking up a fake screenshot to convince a bunch of strangers that I got my order upgraded to next day shipping. This guy obviously doesn't use MacRumors.
     
  4. jkautosports thread starter macrumors regular

    Joined:
    Dec 6, 2012
    Location:
    New York, NY
    #4
    I guess if people post pics/videos of their 12/13 deliveries, we can call back and refer them to the forum!
     

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