I'm sorry - I'm new to this forum so didn't know where this query should go Basically I took my MacBookPro to an Apple Authorised Service Provider here in France. They replaced the hard disk and still had the laptop unti they could transfer data across. During this time it was stolen The store says it is proceeding with claims via their insurers but the manager will not respond to any of my emails or letters asking for an update. So who authorises the Authorised Dealers??? Where can I write to express my dissatisfaction and hopefully to get some sort of support in getting this sorted out? I am in France so this is further complicated by the language barrier but I am lost without my laptop and feel that I should have had some sort of update. It is a month since the break in and 6 weeks since I took them my laptop Can anyone help me??