Apple Customer Service is the BEST ANYWHERE!

Discussion in 'Buying Tips and Advice' started by wasimyaqoob, Dec 20, 2007.

  1. wasimyaqoob macrumors 6502a

    Joined:
    Dec 23, 2005
    Location:
    London, England.
    #1
    Wow, today was the best day ever!

    Basically, I'm currently away on holiday and only have my laptop with me but no Leopard discs or anything.

    I tried to install Windows using BootCamp using a Windows XP Pro CD.

    For some reason... my whole hard drive was WIPED so I've lost everything.

    I went to the local Mac Store where I'm staying and spoke to the Mac Genius.

    I thought the worst that's going to happen is that I have to wait 4-5 days when I go home and re-install Leopard using my OWN discs.

    Basically... the Mac genius tried to re-install Leopard from an external hard drive, using no discs. That wouldn't work so the Mac Genius asked the Store Manager to open up a BRAND NEW MacBook Pro and take out a Leopard disc from that and use it - Thankfully this worked fine and I'm using Leopard right now.

    I was so suprised, they didnt ask me for anything - Just took my laptop and sorted it out within 2 hours, no receipts or anything. Fantastic service!

    I spoke to the Store Manager just to point out my opinion that I was so pleased by the level of service that I had received.

    Regarding the Leopard disc... I thought he wouldn't be allowed to do that due to some licence key etc....

    But everything was sorted within 2 hours.

    The Apple Store was the store in Sheffield, England!

    AWESOME SERVICE

    The Mac Genius was Jonathan who is AWESOME!

    Thanks guys!
     
  2. Adokimus macrumors 6502a

    Adokimus

    Joined:
    Jun 2, 2007
    Location:
    Boston, MA
    #2
    False. Go to Nordstroms.

    -Ado
     
  3. Counterfit macrumors G3

    Counterfit

    Joined:
    Aug 20, 2003
    Location:
    sitting on your shoulder
    #3
    Yup, no license keys in a wonderful thing. :cool:

    Although, I have to wonder what they're going to do with the now opened MBP...


    And why don't they have install discs on hand anyway? :confused:
     
  4. BornAgainMac macrumors 603

    BornAgainMac

    Joined:
    Feb 4, 2004
    Location:
    Florida Resident
    #4
    Go to Nordstorms wearing clothes from Target or Wal*Mart. No service.
     
  5. je1ani macrumors 6502

    Joined:
    Sep 19, 2007
    #5
    BLOOMINGDALES FTW!I had no receipt and still got my $260 refund in cash for some diesels I purchased... but anyways your story is pretty normal... That's not exceptional service by any means..
     
  6. GoodWatch macrumors 6502a

    GoodWatch

    Joined:
    Sep 22, 2007
    Location:
    Rotterdam, The Netherlands
    #6
    Wandering a bit off topic here but I’m glad there are still establishments that consider after sales service a part of the complete package. Manufacturers too. I’ve had two occurrences where a manufacturer went out of his way to make right the bad mistakes that were made by a retailer. A quote from a representative from one of them: “we will not have our good name and reputation soiled by the behaviour of some retailer”. They were Jura BTW, the makers of fine espresso machines.
     
  7. jnc macrumors 68020

    jnc

    Joined:
    Jan 7, 2007
    Location:
    Nunya, Business TX
  8. Adokimus macrumors 6502a

    Adokimus

    Joined:
    Jun 2, 2007
    Location:
    Boston, MA
    #8
    If I went anywhere "wearing clothes from Target or Wal*Mart" I would get no service. That includes my girlfriend's.

    -Ado
     
  9. gauchogolfer macrumors 603

    gauchogolfer

    Joined:
    Jan 28, 2005
    Location:
    American Riviera
    #9
    Even if you went to Target???

    Weird.
     
  10. Adokimus macrumors 6502a

    Adokimus

    Joined:
    Jun 2, 2007
    Location:
    Boston, MA
    #10
    ESPECIALLY if I went to target.
     
  11. peejack macrumors 6502a

    Joined:
    Aug 7, 2007
    #11
    I bet this is Jonathan, an apple genius from apple retail in Sheffield ;)
     
  12. ivnj macrumors 65816

    Joined:
    Dec 8, 2006
    #12
    It was good service cuz it was england. Try that in the US, they won't open a book for you.

    ivnj
     
  13. jnc macrumors 68020

    jnc

    Joined:
    Jan 7, 2007
    Location:
    Nunya, Business TX
    #13
    I was thinking that too :D
     
  14. Cleverboy macrumors 65816

    Cleverboy

    Joined:
    May 25, 2007
    Location:
    Pocket Universe, nth Dimensional Complex Manifold
    #14
    Apple has some truly amazing ideas about helping customers out, and going beyond the call. It's fantastic when it your product purchase getting the love. I can't say enough about them. They've been getting positively AWESOME reviews from all quarters.

    ~ CB
     

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