Apple Customer Service is the best!!

Discussion in 'iMac' started by Kronie, Oct 20, 2009.

  1. Kronie macrumors 6502a

    Kronie

    Joined:
    Dec 4, 2008
    #1
    Three weeks ago I was debating buying a Mac Pro or wait and see if they update the imacs. I was basically waiting to see if they offered a quad core Imac.

    Wait or buy? Wait or buy? Wait or buy?

    I ended up just buying a Mac Pro. You can imagine how pissed I was when I saw the email from Apple today about the new 27" quad core imacs.:mad:

    PLUS I was on day 16 with the new Mac Pro! :mad::mad::mad:

    Apple, your the best!!! You let me return the Mac Pro for a full refund AND you paid the shipping back!

    New 27" Imac 2.8 Quad, 8GB RAM, 1TB drive on the way!......Sometime in November...:D
     
  2. MacApple21 macrumors member

    MacApple21

    Joined:
    Mar 12, 2009
    Location:
    Denmark
    #2
    WOW, that's truly amazing, I've also always been treated very well by Apple.
    Maybe they make more money on the iMac :D
     
  3. TheBritishBloke macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #3
    Apple rocks. We always knew it. We Know it. We'll always know it.

    Kudos to Steve :)
     
  4. Kronie thread starter macrumors 6502a

    Kronie

    Joined:
    Dec 4, 2008
    #4
    I don't see how with the free shipping both ways and the restocking. Plus I saved $300 with the iMac. faster cores, more RAM, larger drive, 27" IPS panel AND $300 cheaper?

    Once again, Thanks Apple!
     
  5. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #5
    kronie

    that is very amazing. I must say Apple store support never treated me that good. Glad it worked out for you. Enjoy the 27-inch iMac. It will be something!
     
  6. definitive macrumors 68000

    definitive

    Joined:
    Aug 4, 2008
    #6
    glad to hear that they allows for the exchange to happen. the i7 imac is a much better deal (cost-wise) than the single cpu mac pro if you're not looking into upgrading the expansion cards or running multiple internal hard drives.
     
  7. 5DollaFootlong macrumors 6502

    5DollaFootlong

    Joined:
    Apr 26, 2009
    #7
    Apple customer service can either be really great or really crappy.
     
  8. Bryan Bowler macrumors 68040

    Joined:
    Sep 27, 2008
    #8
    Hands-down, Apple has the best customer service of any company in the world. It's all part of the "Apple Experience"...

    Bryan
     
  9. definitive macrumors 68000

    definitive

    Joined:
    Aug 4, 2008
    #9
    their phone support, maybe, but in-store it's a hit or miss depending on who you deal with.
     
  10. Gavin S. macrumors newbie

    Joined:
    Oct 22, 2009
    #10
    That's great for you. Here's my story. I bought the 24" 2.66 imac on Oct 14th along with the wireless HP printer that came with $100 rebate. Well, after reading some poor reviews on the HP I decided to return it. I went to the Apple store here in Louisville and had 2 folks help me, both had to view the receipt I had showing that I had bought a imac days before and neither of them saw fit to point out that new models had come out and that I was entitled to a $200 refund. The only reason I ever found this out is because I went to the Apple store site and saw that the new Magic Mouse was supposed to come with all new imacs so I called the store and the rep told me about this whole new model thing and that I could either take a 10%-$153 restock hit or get a $200 refund. I was pissed that it was just dumb luck that I even called and got this info. If they'd offered me the same deal you got I would probably upgrade to the 27", but with the restock it would cost me at least $350 to do this. Maybe I'm just pissed that I bought at the exact effing wrong moment, but I still feel like one of the reps today should have said something. At least I get $200 back and will end up having a really nice imac for $1350.

    I should say that this is my first mac and I have nothing but great things to say about it and as far as my experience with store personnel, they have all been amazingly helpful excepting this one oversight-issue. I could really become financially irresponsible in that place, I'll tell you what.
     
  11. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #11
    There's a reason why year after year they're no. 1 in support.
     
  12. calderone macrumors 68040

    calderone

    Joined:
    Aug 28, 2009
    Location:
    Seattle
    #12
    I'll do you one better. They let me return the Mini I bought over a month ago for a full refund, return shipping paid. Of course, I told them I would buying a higher end machine :D :apple:
     

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