Apple Customer Service is the best!!

Discussion in 'iMac' started by Kronie, Oct 20, 2009.

  1. Kronie macrumors 6502a


    Dec 4, 2008
    Three weeks ago I was debating buying a Mac Pro or wait and see if they update the imacs. I was basically waiting to see if they offered a quad core Imac.

    Wait or buy? Wait or buy? Wait or buy?

    I ended up just buying a Mac Pro. You can imagine how pissed I was when I saw the email from Apple today about the new 27" quad core imacs.:mad:

    PLUS I was on day 16 with the new Mac Pro! :mad::mad::mad:

    Apple, your the best!!! You let me return the Mac Pro for a full refund AND you paid the shipping back!

    New 27" Imac 2.8 Quad, 8GB RAM, 1TB drive on the way!......Sometime in November...:D
  2. MacApple21 macrumors member


    Mar 12, 2009
    WOW, that's truly amazing, I've also always been treated very well by Apple.
    Maybe they make more money on the iMac :D
  3. TheBritishBloke macrumors 68030


    Jul 21, 2009
    United Kingdom
    Apple rocks. We always knew it. We Know it. We'll always know it.

    Kudos to Steve :)
  4. Kronie thread starter macrumors 6502a


    Dec 4, 2008
    I don't see how with the free shipping both ways and the restocking. Plus I saved $300 with the iMac. faster cores, more RAM, larger drive, 27" IPS panel AND $300 cheaper?

    Once again, Thanks Apple!
  5. powerbook911 macrumors 68040


    Mar 15, 2005

    that is very amazing. I must say Apple store support never treated me that good. Glad it worked out for you. Enjoy the 27-inch iMac. It will be something!
  6. definitive macrumors 68000


    Aug 4, 2008
    glad to hear that they allows for the exchange to happen. the i7 imac is a much better deal (cost-wise) than the single cpu mac pro if you're not looking into upgrading the expansion cards or running multiple internal hard drives.
  7. 5DollaFootlong macrumors 6502


    Apr 26, 2009
    Apple customer service can either be really great or really crappy.
  8. Bryan Bowler macrumors 68040

    Sep 27, 2008
    Hands-down, Apple has the best customer service of any company in the world. It's all part of the "Apple Experience"...

  9. definitive macrumors 68000


    Aug 4, 2008
    their phone support, maybe, but in-store it's a hit or miss depending on who you deal with.
  10. Gavin S. macrumors newbie

    Oct 22, 2009
    That's great for you. Here's my story. I bought the 24" 2.66 imac on Oct 14th along with the wireless HP printer that came with $100 rebate. Well, after reading some poor reviews on the HP I decided to return it. I went to the Apple store here in Louisville and had 2 folks help me, both had to view the receipt I had showing that I had bought a imac days before and neither of them saw fit to point out that new models had come out and that I was entitled to a $200 refund. The only reason I ever found this out is because I went to the Apple store site and saw that the new Magic Mouse was supposed to come with all new imacs so I called the store and the rep told me about this whole new model thing and that I could either take a 10%-$153 restock hit or get a $200 refund. I was pissed that it was just dumb luck that I even called and got this info. If they'd offered me the same deal you got I would probably upgrade to the 27", but with the restock it would cost me at least $350 to do this. Maybe I'm just pissed that I bought at the exact effing wrong moment, but I still feel like one of the reps today should have said something. At least I get $200 back and will end up having a really nice imac for $1350.

    I should say that this is my first mac and I have nothing but great things to say about it and as far as my experience with store personnel, they have all been amazingly helpful excepting this one oversight-issue. I could really become financially irresponsible in that place, I'll tell you what.
  11. iLog.Genius macrumors 601


    Feb 24, 2009
    Toronto, Ontario
    There's a reason why year after year they're no. 1 in support.
  12. calderone macrumors 68040


    Aug 28, 2009
    I'll do you one better. They let me return the Mini I bought over a month ago for a full refund, return shipping paid. Of course, I told them I would buying a higher end machine :D :apple:

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