Apple customer service rep

Discussion in 'iMac' started by NextGenApple, Dec 28, 2012.

  1. NextGenApple macrumors regular

    Oct 10, 2011
    Went with my mate to buy the new iMac today, my friend finds a representative and call's him over while playing with a 21,5 2012 iMac.

    He asked the rep, "what is different between last years screen and this years as he can not see any difference apart from less glare and they look the same to him"

    The rep replied the new iMac has led backlit and the 2011 model does not, i butted in and said pardon me, he repeated and said look at the text it's much better and brighter due to the led in the 2012 and the 2011 does not look like this that the main difference.

    I told my friend lets go didn't even bother correcting him, just thought this guy is talking utter nonsense trying to get a sale. I pity anyone that goes to him to purchase an apple product.

    PS 2011 iMac are led backlit so basically the screens are the same apart from the so called 75% less glare
  2. MisterKeeks macrumors 68000


    Nov 15, 2012
    And nobody except this one Apple rep said otherwise.
  3. Yougotcarved macrumors regular

    Dec 13, 2012
    I was literally JUST about to start a thread saying how crap apple customer services are. They're good at getting stuff done but they don't know ANYTHING about the products. I asked them some basic Q's to test them (to make sure I didn't waste my time with asking them the hard stuff I wanna know) and they couldn't answer anything correctly.
  4. NextGenApple thread starter macrumors regular

    Oct 10, 2011
    Point is why the lie? No need.
  5. leman macrumors G3

    Oct 14, 2008
    Yeah, a Apple store employee was explaining my colleague that HDDs is the main heat sources in the conventional laptop and thats SSD is the reason why the Macbook Air is much cooler :/
  6. Yougotcarved macrumors regular

    Dec 13, 2012
    I was told that a Fusion drive moves files instead of blocks, one of the main subtleties of Fusion totally over their head lol
  7. Brettka7 macrumors regular

    Nov 5, 2011
    An Apple repair guy told me, regarding a rattle that i eventually found out was from a bent pin under the return button, that 1. it is impossible for that area to rattle when the computer is turned on, 2. that the SuperDrive rattles by nature, and 3, that it's probably my 13" cMBP's second fan in that area.
  8. LogicPro macrumors regular

    Dec 11, 2012
    I'm pretty sure they use PCs in customer support. Not kidding. I've had several reps complain to me about how slow their machines are.
  9. j.dstasio macrumors 6502


    Jun 9, 2009
    South Jersey
    Listening to the nonsense that spews from Apple sales people's mouths is almost a sport at my local Apple Store. While waiting for appointment, I often stand near people asking about iPads just for the fun of listening to the Apple reps. Older women are the best targets. Listening to a genius explain the difference between an iPad 2 & a newer model is hilarious!

    I have on occasion chimed in when the sales rep wasn't nearby to offer some actual advice.
  10. DesignerOnMac macrumors 6502a


    Jul 23, 2007
    It's not about customer service, just the people that work in the store. Might as well be a WalMart sales man!:mad:
  11. Yougotcarved macrumors regular

    Dec 13, 2012
    I meant over the phone, the customer support line or whatever its called. But yeah the service is good, their knowledge is terrible!
  12. Apple fanboy macrumors Penryn

    Apple fanboy

    Feb 21, 2012
    Behind the Lens, UK
    Who would have guessed that shop workers on not much more than minimum wage with little training aren't geniuses! Maybe it's apples fault for not paying a decent wage. Many people on this forum would be able to explain apples products better than their store representatives, but how many of us are prepared to give up our better paid jobs to go and work in an apple store?
    I think people should perhaps not be so quick to judge.
  13. Orange Crane macrumors 6502

    Jul 17, 2012
    The question isn't why do nerds on the Internet know more about computers than retail shop employees. The question is, why are nerds on the Internet constantly baffled that they know more about computers than retail shop employees.
  14. Yougotcarved macrumors regular

    Dec 13, 2012
    Because my friend wanted a job there and there was a really extensive interview process that sounds like it should've weeded out those who don't know anything
  15. sounddesigner macrumors regular

    Dec 22, 2012
    Has anybody went to any electronics store that actually knows what they are talking about haha
  16. AlphaDogg macrumors 68040


    May 20, 2010
    Boulder, CO
    Unfortunately, no. It's a little better at my local Microcenter, but they still lie to make a sale. I was there right after Apple came out with the 21.5" and 27" iMacs. A middle aged woman was buying a 24" iMac. I said to her "oh did you get a discount on that because the new models just came out?" Her eyes got wide and said "no..." And the man who helped her with her sale was standing right next to her. He did not look happy at all.
  17. Toops macrumors newbie

    Dec 28, 2012
    That's why I always look online first to dig what I need and just go straight to the apple store n ask for that specific item. Although once I ask one of the rep how do I connect my mbp to a external iMac monitor and yet he was clueless and even argue that it was not possible...I just walked away
  18. bernuli macrumors 6502

    Oct 10, 2011
    I've had similar experiences as of late. When I ask questions, the answers come quick, but they are often wrong. On some occasions, the Apple Reps will look up the answers to my question, which is far better than blurting out something that sounds right.

    The more Apple Retail Stores open, the worse the customer service will get. Good just does not scale well.

    My recommendation is that Apple start approving independent authorized resellers, or even encourage them. That way if you want to talk to someone who has a higher level of vested interest and knowledge in the product, buy from them and get better support you have that option.


  19. Coffee Minutes macrumors member

    Jul 6, 2012
    I guess I have a story too....

    Prior to purchasing my 32GB iPhone 5, i called Apple and spoke to a salesperson. I asked how much usable memory the 32GB had with iOS6 and she replied 32GB. I refined my question and asked what the remaining memory allocation was with the iOS installed and she said once again claimed 32GB. I told her that can't be so, but she was sure that the phone had 32GB left with the iOS installed. Yikes.

    Anyway, went off to the Apple store and while picking it up from the counter (where you pay) asked again what was left and the guy behind the counter was like 28.6 GB or something to that effect.
  20. Gelite55 macrumors regular

    Dec 12, 2012
    Trust me. As a formal Specialist in a Apple retail store, I'd say a solid 40% don't know ***** about technology. Not to be sexist but about 99% of that 40% were Female.
  21. spacepower7 macrumors 68000

    May 6, 2004
    Some of the screens are the same part, as far as I have read on the 21.5" iMac . Technically speaking. But now that they fused the glass to the led screen, it is technically and visually different. They reduced several mm of air gaps that reduced the glare. The LCD panel is actually closer to the glass. It's a progression in technology which no other LCD manufacturers are currently using.

    Yes many sales people at apple retail stores are less technically inclined than you. Hope that makes you feel great. But remember that there are more technically knowledgable people than you or I.
  22. All Taken macrumors 6502a

    Dec 28, 2009
    They don't.


    But you and I are not giving out false information whilst being paid.
  23. Gelite55, Dec 30, 2012
    Last edited: Dec 30, 2012

    Gelite55 macrumors regular

    Dec 12, 2012
    Yea he's right. In Core training they specifically said that the WHOLE company uses Macs. They did in the back of house (back of store).

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