Apple Customer Service

Discussion in 'Apple, Inc and Tech Industry' started by gainzmaster, May 15, 2018.

  1. gainzmaster macrumors newbie

    Joined:
    May 15, 2018
    #1
    Hello Apple fanatics!

    I am asking you guys today, how do you guys get your way with Apple Employees? I win with some employees and lose with most.

    For example, every year I take in my old iPhone cables and some employees switch them out no problem and other times its a challenge.

    I have more stories, but I want to hear yours!
     
  2. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #2
    hmm...
    I am just not familiar with the "switch out old iPhone cables every year" program. Not sure if that exists in the real world.
    I would expect a little push-back if I tried that, too.
     
  3. mobilehaathi macrumors G3

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #3
    I’ve never gone in with the particular purpose of changing cables, but I have had them give me a new MBP charger because they saw my cable was frayed.
     
  4. Banglazed macrumors 68020

    Banglazed

    Joined:
    Apr 17, 2017
    Location:
    Cupertino, CA
    #4
  5. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #5
    Sounds like something self entitled people do. When mine fray, I simply go buy a new one at the store. :rolleyes:
     
  6. Scepticalscribe Contributor

    Scepticalscribe

    Joined:
    Jul 29, 2008
    Location:
    The Far Horizon
    #6
    I've only ever brought something to an Apple store if it needed to be repaired or replaced, within warranty; as I have Applecare on my computers, this has never been an issue and they have been repaired without any problems. Likewise, two different iPod classics died within the warranty period and were replaced without a problem.

    However, the mindset of replacing cables annually without actually needing to leaves me a bit baffled.
     

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