Apple Customer support rocks :-)

Discussion in 'iMac' started by andy2141, Aug 24, 2013.

  1. andy2141 macrumors 6502

    May 29, 2010
    Had one of the best experiences of how to look after your customers today...

    Recently the back light on my 27" iMac started flickering and eventually reached a point that it'll cut out completely at random intervals. I didn't take out Apple Care when I purchased the machine (lesson learned) and the machine is 13.5 months old.

    Took it to the Apple store today and they are replacing the back light and LCD screen free of charge. Total saving £514.

    No fuss, no problems just "don't worry we'll sort it"

    So many companies could learn a lot from Apples customer service.
  2. wrinkster22 macrumors 68030


    Jun 11, 2011
    glad your issue got sorted out! I had a similar story yesterday. Thank you :apple:

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