Apple customer support rocks!

Discussion in 'iMac' started by cgratti, May 2, 2008.

  1. cgratti macrumors 6502a

    cgratti

    Joined:
    Dec 28, 2004
    Location:
    Central Pennsylvania, USA
    #1
    My 20" G5 is over 2 months out of AppleCare warranty, the logic board has died, a certified Apple Tech diagnosed the problem and told me it would be about $800 to replace.

    I get on the phone with Apple and within 5 minutes they decide to send me a new board and have it installed FREE of charge. They said since I have ordered a lot of Apple products in the past they will cover it. I was amazed, when this thing finally dies I will be buying another Apple computer for sure! I just got my machine back and it's perfect again!

    A+++ to Apple
     
  2. D4F Guest

    D4F

    Joined:
    Sep 18, 2007
    Location:
    Planet Earth
    #2
    Cool man :)
    And gratz on reviving your setup for free :D
     
  3. James Howlett macrumors member

    Joined:
    Apr 19, 2008
    Location:
    Abbotsford
    #3
    i've dealt with apple support only a few times over the years, and i have to say I am still impressed and its been awhile. it was for my ipod click wheel about 3 years ago i needed a new one because it got the unhappy file face. and one when i had a problem with itunes and they are so helpful. I have used Microsoft Xbox Customer Support and its hit or miss. I love my 360 and everything but sometimes their just not helpful. Apple has never left a sour taste in my mouth.
     

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