I just posted this is another thread but decided ti move it because I think it's important for the general public. It's a rant, enjoy it! What I don't understand is why people expect god-like technology. From the beginning of time, not everything has always worked perfectly. Hell, you're even dying as you sit there reading this. Now, complaining about recievibg a refurbished phone, you do realize that those phones are made by the same great company that makes the new ones, right? Quality is still guaranteed. How do you expect apple to make money if they give out phones to you whiners that have home buttons that "click" too loudly and then not recycle those phones somehow? The phones, even the first one, we're not "new" when you got a warranty phone. Apple is FAR too kind and lenient about their warranty to have you babies on here whining. I can't think of another company that is so willing to fix my product. Step outside of yourself and think about it! Apple has the best customer service I have ever seen and they deserve a thumbs-up. I have always thought of my Apple warranty not as a warranty on the phone, but as a guarantee from apple that I will at LEAST have a working phone for a year, at very least. That's why they are willing to give you another phone--it's refurbed, doesn't work? They'll cover that, too. I love all of these people that think they are entitled to new things etc. Apple doesn't NEED to do this stuff. If you crash your car into a tree after driving off the lot, you wouldn't say "that was the dealers fault." but with apple products it seems that customers think that it's apples fault for not making a crash landing device for when it falls. End of rant-- short version: stop crying about the amazing warranty!