I was in an apple store today and was about to whip out the amex and buy an iMac and maybe a blackbook as well, but I balked. I went to the store and waited for a while to get a salesguy. I finally get some help and I bring out the freezing issue and he's yeah, whatever, I've never heard of it, if it's there it's been patched already, nothing to worry about. I even offered to show him about the issue online but he's like you gotta watch those "rumors" sites. LOL. Then the guy was condescending to my wife about her educational discount. She's like I work at ___ U and as far as the discount (we were thinking about getting a Macbook and an iMac and wanted to see if we could discount both)... he interrupts, well are you a teacher, only then do you get the discount. Do you have an ID? No discount w/o the ID. (Wife's a teacher and a grad student).... Sorry, just needed to vent about the salesguy. Anyways, his attitude just killed my mood and his chance of ringing up 3 grand in sales but I asked about their exchange policy which I got an unclear answer on. Here's my question for you guys about that: If I buy an iMac and it has the freeze issue within the first 14 days can I just take it in to the store and exchange it? This guy made it seem like I had to "prove" to the Genius Bar people that I had an issue. What I don't want is to buy the computer, have it freeze at home, bring it in, have it not freeze in the store and be denied an exchange.