Apple defective product exchange policy

Discussion in 'MacBook Air' started by Goldcard, Oct 14, 2008.

  1. Goldcard macrumors regular

    Jan 10, 2006
    St. Paul, MN
    I think I have a dead pixel in the center of my screen and I just noticed it today. It is a green dot that never goes away so I'm assuming its a pixel that is out. Correct me if i'm wrong.

    My question is... how does apple normally handle such a problem? Do they swap out the computer on the spot or send in my computer for repairs? I'm in the middle of a semester at law school so I can't afford to be without my computer for more than a day.

    I bought the computer at the beginning of June so it is still under warranty.

    Thanks for your help!
  2. Jatku macrumors member

    Oct 2, 2008
    They send it in for repairs, which takes about a week. Maybe you can try and convince them to exchange it or possibly give you a loaner (not sure if Apple would ever do that) though.

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