Apple defective product exchange policy

Discussion in 'MacBook Air' started by Goldcard, Oct 14, 2008.

  1. Goldcard macrumors regular

    Joined:
    Jan 10, 2006
    Location:
    St. Paul, MN
    #1
    I think I have a dead pixel in the center of my screen and I just noticed it today. It is a green dot that never goes away so I'm assuming its a pixel that is out. Correct me if i'm wrong.

    My question is... how does apple normally handle such a problem? Do they swap out the computer on the spot or send in my computer for repairs? I'm in the middle of a semester at law school so I can't afford to be without my computer for more than a day.

    I bought the computer at the beginning of June so it is still under warranty.

    Thanks for your help!
     
  2. Jatku macrumors member

    Joined:
    Oct 2, 2008
    #2
    They send it in for repairs, which takes about a week. Maybe you can try and convince them to exchange it or possibly give you a loaner (not sure if Apple would ever do that) though.
     

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