Apple Depot Repair

Discussion in 'MacBook Pro' started by per4manz, Apr 9, 2018.

  1. per4manz macrumors newbie

    Joined:
    Jun 17, 2003
    #1
    Recently had the Retina display fail on my MBP. Contacted Apple today to see if the flat rate depot repair was still being offered (am out of warranty) and was told "not that I am aware of". I have an appointment at the Genius Bar this evening, but do not want to bother if flat rate depot repair is no longer being offered.

    Does anyone know if it is or isn't still being offered? It appears to still being offered as of last fall, but cannot find any info that is current.
     
  2. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #2
    That would be a good question to ask your "genius". I am not always impressed with the depth of a genius' knowledge, but one should be able to find out a good answer about the flat-rate repairs.
    The "not that I am aware of" answer seems a little bogus. That would be the first that I have heard that the flat-rate program is gone, but if that is the exact words that you were told, then maybe whoever you talked to just did not want to check on that for you.
    Either flat-rate repair is an active program, or it is not.

    Remember that the flat-rate repair is not for replacing parts that have been accidentally broken, such as a cracked LCD screen, or liquid damage, or other kinds of damage. It has always been to fix issues that would normally be a warranty-covered repair, on Macs that are out of warranty, so
     
  3. per4manz thread starter macrumors newbie

    Joined:
    Jun 17, 2003
    #3
    Appreciate the response.

    Screen went black a few hours after installing a security update. Booted up from an older backup and still didn't kick on, so it wasn't the update. Display still functions as I can see my desktop if I shine a light through the apple logo. Suspect the backlight itself has failed or the fuse for it.

    This would be the second depot repair of this mbp for screen related issues. First time they replaced the logic board and display.
     
  4. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    From the description, your issue should be fixable as a flat-rate repair.
    Now, to find someone who can give you a reliable answer :D
     
  5. Benjic macrumors regular

    Joined:
    Dec 7, 2007
    Location:
    Madison, WI
    #5
    It should still be covered under the flat rate repair cost.
     
  6. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #6
    I agree, but the OP apparently was told that the flat rate repair program is no longer offered. I don't remember seeing any mention about that, but it IS an internal service program, and changes may or may not be made public. OP should expect a good answer from a "genius", as (I would hope) they have access to Apple service program information.
     

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