iCloud Drive is disabled by default and has a toggle to enable it for the speingboard. they should offer the same for "tips" and all that crap
in Germany the live chat is only available for shopping questions
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Apple Developing Support iOS App to Streamline Repair and Troubleshooting Process
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iCloud Drive is disabled by default and has a toggle to enable it for the speingboard. they should offer the same for "tips" and all that crap
in Germany the live chat is only available for shopping questions
This app already exists for developers and public beta testers. If you sign up to be a public beta tester, you can get the Feedback app.
What would be even better would be if Apple provided a toggle in Settings to hide each pre-installed app. I have Stocks, Tips, Game Center, etc. in a folder, but I'd prefer not to have them show up at all.
Oh yeah, that's true about the beta app. But I vowed never to use a beta again so if they could do one for non-beta people that would be great. LolSo thoroughly well said. I agree.
Beta users do have the Feedback app. Also I agree with the colors. They're quite calming which hopefully is helpful if your using support to troubleshoot problems
Yeah I know. I just don't like using betas so I'd like one for non-beta users. I wouldn't sign up for a beta just for the app.
I wonder how extensive the app will go.... will be have ALL support documents with Apple troubleshooting or only partial ?
Plus, if the app itself needs to be updated separately, this would be a pain.... If this is true, Apple can easily link the websites URL to the app. that way whenever the web page online changes, so does the info in the app. and since it any info displayed "appears" to be coming from an app. (e.g it does not open a browser to view), just users the URL to display in the app itself. Solution done
That's how i would do it.. And if Apple is smart they would to.
Plus, if the app itself needs to be updated separately, this would be a pain.... If this is true, Apple can easily link the websites URL to the app. that way whenever the web page online changes, so does the info in the app. and since it any info displayed "appears" to be coming from an app. (e.g it does not open a browser to view), just users the URL to display in the app itself. Solution done
That's how i would do it.. And if Apple is smart they would to.
I hope it's not just a version of the online troubleshooting user passage, cause all those end up with the device being sent in for repair. And by repair, being sent to apple to determine if the device is working correctly or requires repair.
Let's see what they develop.
Let's see what they develop.
In response to the people saying "no more preinstalled apps!" I feel you, though this one makes more sense to me than including the stocks app by default. Why don't they all have the toggle that iCloud Drive has? Toggle it on and it's on your screen of apps, toggle it off and it's still there but there isn't an App icon to bury in your "Useless" folder.
The absence of an app would not break other apps. That would just be dumb design and is the kind of things suppliers say to stop you complaining.
You may not get the option on the German language pages to chat, but you're free to chat in under the US support page. Some support will be limited, and you may need to speak to your local support over the phone, but you can definitely get chat support for technical issues.
Nope ... it didn't make me wonder about him at all. He never even crosses my mind.
Every new iOS builds upon and (for the most part) improves the overall user experience and device capabilities following along with improvements in the hardware too, therefore iOS 9 can do *so* much more than iOS 7 -- just as iOS 7 did *so* much more than iOS4 (etc. etc.). Those of us who have had iDevices for many years have followed all this and learned along the way; someone just stepping into the walled garden could *really* use a little help learning what's possible (and not), so this app is a very good idea.
"I don't need it," you say? Fine -- don't use it. There are lots of newcomers that will be very glad it's there to explore.
"I want Scott back to make my iPhone look like an antique handset," you say? Meh... go visit a museum and get as nostalgic as you want. The world has moved on.
Seriously? If you are unable to ignore an unwanted result in a search, spotlight, google, or otherwise, well.....
Get the feeling Apple has discovered customers are LESS satisfied with their fancy new support website and some moron suggested they make it an app?
Here's a tip, Apple - customers are abandoning their support sessions because your "help" has become an endless loop of delaying customers from actually getting HELP ! It's 100 times harder to use than a few years ago and even experienced users are avoiding it now. Lord knows how ordinary customers get any satisfaction from it.
A website that you have to TRICK into booking a Genius appointment is so far off the plot not even Sorkin could fiction you a way back.
Think on your sins, Apple Support.
Here's a tip, Apple - customers are abandoning their support sessions because your "help" has become an endless loop of delaying customers from actually getting HELP ! It's 100 times harder to use than a few years ago and even experienced users are avoiding it now. Lord knows how ordinary customers get any satisfaction from it.
A website that you have to TRICK into booking a Genius appointment is so far off the plot not even Sorkin could fiction you a way back.
Think on your sins, Apple Support.
something like 90% of the genius bar appointments are accidental damage or usage questions.
This really confuses me. There is more and more complexity with the newer OS's and there are new iPhone users who don't have the experience of 14 previous iPhones that you have.
How in the world can an app that will help solve problems indicate a "nosedive"???? That is so absurd that it's infuriating to hear someone even come up with something like that. Sheesh. I just wish that all of you apple haters and bashers would go far far away. Dump your apple products and set a samsung and be happy elsewhere.
Do you know why that is? They get a **** load of customers coming in and booking appointments for easy crap like password resets and not always their Apple ID password. My boyfriend is a Genius and tells me quite often about folks coming in because they forgot the password to their Yahoo email or Chrome needs to be updated or they want help setting up a dropbox account. none of which is an Apple issue. Folks like that take up limited resources to forcing them to give up that info before they can come in and get no help means they get directed to the right place and someone that actually needs it gets that 10-15 minutes. Also even if its an Apple ID password it can be handled without coming in. If its something more complicated than requesting an email or having the proper answers to the security questions in store staff can't help anyway, the person has to contact phone support cause only they have the needed system access.
There are too many folks and not enough staff to support them to have folks using their time for whats basically babysitting folks that haven't bothered to learn to do things for themselves. so taking them through those steps is about teaching them that valuable skill
I'm fine with ignoring it, but that's one place it doesn't get hidden is what I mean. Fortunately Spotlight is better about not displaying apps you don't use than it once was.
It's a pretty minor "issue" though and much better on iOS than the Android devices I've used with dozens of extra apps I can't remove without rooting (Music, Google Music, Sprint Music, Samsung Music, Sprint Radio, etc.*), so it could be worse.
*I don't actually remember the app names, but you get the idea.
That's both painful to read and entirely believable.
Nope ... it didn't make me wonder about him at all. He never even crosses my mind.
Every new iOS builds upon and (for the most part) improves the overall user experience and device capabilities following along with improvements in the hardware too, therefore iOS 9 can do *so* much more than iOS 7 -- just as iOS 7 did *so* much more than iOS4 (etc. etc.). Those of us who have had iDevices for many years have followed all this and learned along the way; someone just stepping into the walled garden could *really* use a little help learning what's possible (and not), so this app is a very good idea.
"I don't need it," you say? Fine -- don't use it. There are lots of newcomers that will be very glad it's there to explore.
"I want Scott back to make my iPhone look like an antique handset," you say? Meh... go visit a museum and get as nostalgic as you want. The world has moved on.
I was talking about the quality of software.