Apple Devices Continue to Earn Highest Customer Satisfaction Score Among PC and Tablet Makers

[MacRumors]

Apple's Macs and iPads had the highest customer satisfaction score among PC and tablet makers in 2019, according to new data released today by the American Customer Satisfaction Index.

In the 2019 Household Appliance and Electronics Report, Apple earned an ACSI score of 83, the same score that it had in 2018. Apple's overall satisfaction score was higher than scores from Samsung (81), Amazon (79), HP (78), Acer (77), and others.

In the overall industry rankings, Apple stays on top for a second year with a stable and high ACSI score of 83, and its customers have by far the highest expectations. Despite a 1% downturn, Samsung keeps second place at 81 and no longer ties with Amazon, which falls much further. Amazon tumbles 4% to 79, just a point above the industry average. Among the three leaders, Apple demonstrates an advantage across all aspects of the customer experience, but it still lags both Samsung and Amazon for value.

The ACSI says that Samsung is the "industry leader" when it comes to the desktop segment with Apple in second place, but Apple devices win out when it comes to laptops and tablets, earning it the top overall score.

As with last year, Apple earned best-in-class ratings for everything from device design to features and available apps. Apple, says ACSI, demonstrates an advantage "across all aspects of the customer experience."

When it comes to overall customer satisfaction, desktop PCs, notebooks, and tablets still lag behind overall smartphone satisfaction, but amid larger machines, desktop computers have higher levels of customer satisfaction.

To create its scoring system and compile device scores, the ACSI uses data from interviews with approximately 300,000 customers to analyze customer satisfaction with hundreds of companies across dozens of industries.

Article Link: Apple Devices Continue to Earn Highest Customer Satisfaction Score Among PC and Tablet Makers

 

[newyorksole]

That’s funny. According to comments on forums and social media, Apple is overpriced, non-innovative garbage. Apparently Samsung and Google offer a lot more than Apple does or ever could.

Something isn’t adding up. Oh well.

 

[Sasparilla]

Nice to see. They normally do a good job of fixing issues that pop up, although there are outliers. Looking forward to seeing a fix for the keyboard issues that have plagued the notebooks for 4(?) years now.

 

[Abazigal]

That’s funny. According to comments on forums and social media, Apple is overpriced, non-innovative garbage. Apparently Samsung and Google offer a lot more than Apple does or ever could.

Something isn’t adding up. Oh well.

Well, the masses have voted with their wallets.

While a small but vocal minority bash Apple online, the rest do what really counts - buy the products which work best for them, and there you have it.

 

[Jsameds]

That’s funny. According to comments on forums and social media, Apple is overpriced, non-innovative garbage. Apparently Samsung and Google offer a lot more than Apple does or ever could.

Something isn’t adding up. Oh well.

It's almost as if having bigger numbers on your spec sheet doesn't translate to a better end user experience or something..

 

[Wokis]

That’s funny. According to comments on forums and social media, Apple is overpriced, non-innovative garbage. Apparently Samsung and Google offer a lot more than Apple does or ever could.

Something isn’t adding up. Oh well.

It's because we are sheeple, praising Apple despite our sub-par experience (/S)

 

[djcerla]

As an Apple user since 1995 I would go 100% Apple for everything from cars to TVs should they enter those markets. Everything works together well, no frictions.

Generally robust products with little or no service needed, lasting years and years (my mother’s 2008 iMac still runs flawlessly, even its original mouse).

 

[dantroline]

That’s funny. According to comments on forums and social media, Apple is overpriced, non-innovative garbage. Apparently Samsung and Google offer a lot more than Apple does or ever could.

Something isn’t adding up. Oh well.

It is overpriced, non-innovative garbage, but that's what we like about it.

 

[newyorksole]

As an Apple user since 1995 I would go 100% Apple for everything from cars to TVs should they enter those markets. Everything works together well, no frictions.

Generally robust products with little or no service needed, lasting years and years (my mother’s 2008 iMac still runs flawlessly, even its original mouse).

Yooo my Mid-2010 iMac is still running without a hitch and I have the original APPLE RECHARGABLE BATTERIES lmao along with the original keyboard and trackpad. Apple hasn’t done wrong by me yet.

 

[SomeSoftwareGuy]

Up until today, I had never heard of the ACSI before.

 

[realtuner]

That’s funny. According to comments on forums and social media, Apple is overpriced, non-innovative garbage. Apparently Samsung and Google offer a lot more than Apple does or ever could.

Something isn’t adding up. Oh well.

Vocal minority vs silent majority.

 

[JB_Fairfax]

Look at how close the ratings are. Less than a 10% spread.

 

[Heineken]

I don't see how i could buy anything else.
[automerge]1569330042[/automerge]

Look at how close the ratings are. Less than a 10% spread.

NO way samsug or other garbage producers can be at ~80 points.

 

[TechRunner]

I guess I don't follow desktop trends that closely, because I didn't even know Samsung made desktops, let alone was "the industry leader"...

 

[pweicks]

I can’t believe HP got that high of a score...

 

[MauiPa]

Nice to see. They normally do a good job of fixing issues that pop up, although there are outliers. Looking forward to seeing a fix for the keyboard issues that have plagued the notebooks for 4(?) years now.

Apparently, a bit of false narrative about how widespread the issue really is. No one that I know who has one has had any issues with the keyboard and in fact love them. If it was really that bad, wouldn't it be reflected in the stats? And at least apple fixes what is wrong, lots of vendors give you the old middle finger salute
[automerge]1569333271[/automerge]

It's because we are sheeple, praising Apple despite our sub-par experience (/S)

its a form of hypnosis, delivered to people through ice cream

 

[Baymowe335]

I thought Apple made underpowered, overpriced junk and iPads couldn’t do anything with a mobile OS?

This is more evidence that a vocal minority doesn’t speak the truth.

 

[MauiPa]

It is overpriced, non-innovative garbage, but that's what we like about it.

And the other guys copy it, because its so like BAD!

 

[Heineken]

I can’t believe HP got that high of a score...

They didn't. Not possible.

 

[MauiPa]

Up until today, I had never heard of the ACSI before.

one word: Google
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They didn't. Not possible.

or Dell, did they actually talk to anyone who owned a Dell?

 

[I7guy]

Up until today, I had never heard of the ACSI before.

Up until recently I never did either. However their methodology is secret so make of the numbers as you will. Frankly it’s nice to see but in the other hand if it’s published it must be true.

 

[FreeSpeech1st]

Samsung isn’t anywhere near above 80 ?? I don't think anyone should take ACSI as legitimate data for measuring the customer satisfaction rate.

 

[BuffaloTF]

one word: Google

Uhhh... why?

Would that somehow retroactively make him know what it was before today? Would his comment be less true had he searched it before posting?

 

[MauiPa]

Up until recently I never did either. However their methodology is secret so make of the numbers as you will. Frankly it’s nice to see but in the other hand if it’s published it must be true.

or if someone says something with absolutely no basis, it must be true.

 

[MauiPa]

Up until today, I had never heard of the ACSI before.

Are you stating that you have a deep understanding of the marketplace and customer satisfaction studies of products across markets? Thats impressive. I found this https://9to5mac.com/2018/09/25/apple-mac-ipad-customer-satisfaction/. that's from last year, so maybe you missed it