Sorry if this is in the wrong section. After purchasing my Macbook Pro and my ipod Touch, I sent all of the required documents and other things via mail to the specified place, and they haven't responded at all for 3 weeks. No acceptance or even denial, nothing. I tried to check for the rebate status, but I don't know what a claim number is. I tried calling apple support, but they're always on hold. This is very frustrating.