Apple Did Not Mislead Customers About iPhone Water Resistance, Federal Judge Rules

[DMG35]

Because it’s impossible to prove that the phone did receive an impact. If you unbox the iPhone in front of them in the Apple Store, spill some water on it by mistake and the phone stops working, I’m sure they’ll replace it.

And the same goes for the Apple Watch. Apple's enire advertising campaign for the watch shows people swiming and underwater with the watch. But liquid damage to the Apple watch is not covered under warranty and I know someone who's watch stopped working after swimming and Apple wouldn't replace it. Makes sense....

 

[mithat1]

And the same goes for the Apple Watch. Apple's enire advertising campaign for the watch shows people swiming and underwater with the watch. But liquid damage to the Apple watch is not covered under warranty and I know someone who's watch stopped working after swimming and Apple wouldn't replace it. Makes sense....

Even Rolex watches are not covered against liquid damage.

 

[Danfango]

And the same goes for the Apple Watch. Apple's enire advertising campaign for the watch shows people swiming and underwater with the watch. But liquid damage to the Apple watch is not covered under warranty and I know someone who's watch stopped working after swimming and Apple wouldn't replace it. Makes sense....

I go swimming and in the shower with my S7 all the time. Even been in the sea with it a couple of times. If it broke due to this and they didn’t replace it, I’d summons them.

Oh and buy a Garmin

 

[DMG35]

Even Rolex watches are not covered against liquid damage.

Slightly different as a Rolex doesn't have a waterdrop symbol on it that when pressed is supposed to keep water out of it...Nor do I see a lot of Rolex commercials with people purposely swimming laps in them and with a workout button for swimming on them. But whatever, we are just going in circles here.

 

[DMG35]

I go swimming and in the shower with my S7 all the time. Even been in the sea with it a couple of times. If it broke due to this and they didn’t replace it, I’d summons them.

Oh and buy a Garmin

I get mine wet all the time too. But if it gets wet and stops working, they don't have to replace it.

 

[applicious84]

Even Rolex watches are not covered against liquid damage.

All of my Rolex's that stopped working due to liquid damage, and I never saw them adverting people swimming with their watches.

I swim with my Rolex on because I want everyone at my country club to see how loaded I am.

I'm so loaded that I don't care if my Rolex gets damaged during a swim because even if Rolex doesn't replace it, I'll just buy another, but Rolex is a better company than Apple because they care about their customers.

Same with my Lambo. I've had a bunch of those replaced.

 

[mithat1]

Slightly different as a Rolex doesn't have a waterdrop symbol on it that when pressed is supposed to keep water out of it...Nor do I see a lot of Rolex commercials with people purposely swimming laps in them and with a workout button for swimming on them. But whatever, we are just going in circles here.

There are Rolex watches marketed as divers watches. Putting watches inside water is always at your own risk, as long as you don’t pay for insurance

 

[ApplesAreSweet&Sour]

My opinion on the matter is simple: if you market your product as being water-resistant, warranty has to cover moisture-related damage, unless it can be demonstrated (by the manufacturer) that the exposure to the water was really excessive.

Agree.

I think it would be fair for Apple to tout the IPX-rating if it was just bulletpoint in their marketing material, and only phrased along the lines of "added/increased dust and water-resistances" but, very importantly, not using finite words and phrases like "waterproof" or "water-resistant".

No tech company should be allowed to show advertising for features that could destroy the product if they don't work. And if they do so, they should be held liable and offer replacements where the feature doesn't work, unless the customer has obviously tampered with the overall integrity of the device.

This becomes especially true since some iPhones have faulty waterproofing from the factory but not in such a manner that any consumer would ever know before its too late.

 

[ApplesAreSweet&Sour]

All of my Rolex's that stopped working due to liquid damage, and I never saw them adverting people swimming with their watches.

I swim with my Rolex on because I want everyone at my country club to see how loaded I am.

I'm so loaded that I don't care if my Rolex gets damaged during a swim because even if Rolex doesn't replace it, I'll just buy another, but Rolex is a better company than Apple because they care about their customers.

Same with my Lambo. I've had a bunch of those replaced.

I think you're confusing "care" with "more than enough profits to replace faulty/broken products while still ending at a net profit.

 

[Craptastic]

A lot of you sound like the ones yelling at Genius Bar techs for free replacements

 

[Danfango]

I get mine wet all the time too. But if it gets wet and stops working, they don't have to replace it.

They do here in the UK.

 

[fyun89]

Apple needs to advertise that water resistance will last only up to two years and a battery service will likely deprecate this also.

I had to learn this the hard way. My phone's sealing was worn out after year 2 but since no where it says that it is a wear/tear feature.

When you say something is water resistance, one would think of something like a watch, which maintains the sealing for lifetime. IPhone is not the case

 

[ACHD]

Apple needs to advertise that water resistance will last only up to two years and a battery service will likely deprecate this also.

I had to learn this the hard way. My phone's sealing was worn out after year 2 but since no where it says that it is a wear/tear feature.

When you say something is water resistance, one would think of something like a watch, which maintains the sealing for lifetime. IPhone is not the case

They do already its in the documents that it wanes over time and deteriots like all seals do the moment its tarts to get used and a variety of other factors


Here is some info

About splash, water, and dust resistance of iPhone 7 and later - Apple Support

Learn about splash, water, and dust resistance on your iPhone.

support.apple.com

""""Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Liquid damage is not covered under warranty, but you might have rights under consumer law."""""

This document has been around since the iphone 7's I believe.
There is also some info in the Terms and conditions that reference this stuff. The stuff no one reads and what not.

 

[TracesOfArsenic]

Their 'testing conditions' are stupid and unrealistic for the real world so you may as well pretend they're not waterproof. It's a cr@pshoot otherwise. It's misleading and they know it by all the caveats they put on the rating.

 

[california_kid]

Damn, I was going to sue Apple for not replacing my screen because it was so scratched up and the marketing videos said how tough and scratch resistant the screen and case are. I really thought I was onto something.

 

[tridley68]

Anyone with an ounce of sense should know electronics and water don't mix.

 

[minivini]

Where did Apple say waterproof? Don’t they advertise their iPhones as water resistant? That’s not the same thing.

This is my take, precisely. I ignored the iPhone 7 water resistance claim because I didn’t completely trust it. I started treating iPhones as “water resistant” with the X. I’ll jump in the pool with my iPhone occasionally. I’ll go whitewater paddling with it in my PFD pocket. I don’t swim or snorkel with it. My 11 Pro Max and 13 Pro Max haven’t ever been over a meter under water or directly exposed for more than a few minutes. If in salty or chlorine heavy water, I rinse it when I’m done. I would still never treat it as “water proof”, however.

 

[fatlardo]

Don't apple deny warranty when the water thingy is triggered?

 

[Tres]

Apple needs to advertise that water resistance will last only up to two years and a battery service will likely deprecate this also.

I had to learn this the hard way. My phone's sealing was worn out after year 2 but since no where it says that it is a wear/tear feature.

When you say something is water resistance, one would think of something like a watch, which maintains the sealing for lifetime. IPhone is not the case

Watches don't maintain water resistant sealing for a lifetime and any water damage to watches is not covered by the manufacturer's warranty.

 

[fyun89]

They do already its in the documents that it wanes over time and deteriots like all seals do the moment its tarts to get used and a variety of other factors


Here is some info

About splash, water, and dust resistance of iPhone 7 and later - Apple Support

Learn about splash, water, and dust resistance on your iPhone.

support.apple.com

""""Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Liquid damage is not covered under warranty, but you might have rights under consumer law."""""

This document has been around since the iphone 7's I believe.
There is also some info in the Terms and conditions that reference this stuff. The stuff no one reads and what not.

Thanks for finding this.
Well, their advertisement dont really show this apparently enough ... so they should at least have some fine print on their claim.

 

[fyun89]

Watches don't maintain water resistant sealing for a lifetime and any water damage to watches is not covered by the manufacturer's warranty.

I guess this depends on which watch manufacturer.

Rolex at least stands by their claim that it will last lifetime

Watch care and service - Caring for your Rolex

Just the smallest bit of care is needed to ensure your Rolex performs as well throughout your life as on the day you bought it. More on rolex.com.

www.rolex.com

 

[turbineseaplane]

I swim with my Rolex on because I want everyone at my country club to see how loaded I am.

Phenomenal post.
I just about spit out my water laughing

 

[dbri306]

My opinion on the matter is simple: if you market your product as being water-resistant, warranty has to cover moisture-related damage, unless it can be demonstrated (by the manufacturer) that the exposure to the water was really excessive.

And how do you do it? Trust the customer words ??

 

[Lancer]

Who here gets their phone wet on purpose? Most I've had is some light rain, same with my Apple Watch, might be water proof to 50m but I'm not gonna test it.

 

[Grey Area]

And how do you do it? Trust the customer words ??

Exactly, trust the customer's word. That is a risk a company should be willing to take if they choose to make water resistance a selling point.