Apple disabled my iTunes account the ability to review Apps

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Charliebird, Feb 9, 2015.

  1. Charliebird macrumors 6502a

    Joined:
    Mar 10, 2010
    #1
    Without warning or notice Apple disabled my iTunes account from being able to place reviews of Apps. I emailed support and they said they can't tell me why and it will not be re-enabled. Not being able to leave reviews isn't a big deal to me. The way Apple it did is a big deal to me. I've been a big fan of Apple products and an heavy embedded in their eco-system. Now I'm questioning my choice since Apple is acting with such a heavy hand without explanation or recourse.
     
  2. impaler macrumors 6502

    Joined:
    Feb 20, 2006
    Location:
    FL
    #2
    Were you a jerk in your reviews, use profanity, were harsh or not constructive? That could do it.
     
  3. Charliebird thread starter macrumors 6502a

    Joined:
    Mar 10, 2010
    #3
    No, nothing like that. I can only guess because Apple won't reveal any details. In fact it was hard to even get them to admit they restricted my account. My guess is that I participated in some drawings where if you gave an honest review of a particular App they would enter you in a drawing for an iTunes giftcard. My reviews where always honest some good some bad. My guess is that Apple had a problem with it. If Apple just would informed me this was an issue I would have been fine with it. Instead they restricted my account without telling me. I guess it's time for me to move on.
     
  4. Rigby macrumors 601

    Joined:
    Aug 5, 2008
    Location:
    San Jose, CA
    #4
    You mean you received gift cards from app developers for reviewing their apps? That sounds like a perfectly good reason to block your ability to write reviews (even if your reviews were perfectly honest).
     
  5. rocknblogger macrumors 68020

    rocknblogger

    Joined:
    Apr 2, 2011
    Location:
    New Jersey
    #5
    Not taking sides here but wouldn't you think it's the developer that should get punished? What if you left a review for the same app not even knowing there was a drawing for a gift card?

    I have no idea how that whole thing works. Never even heard of it. But it seems to me that the developer should pay the consequences.
     
  6. Rigby macrumors 601

    Joined:
    Aug 5, 2008
    Location:
    San Jose, CA
    #6
    This seems less like "punishment" than protecting the app store from fake reviews. And Apple can block reviews for any reason if they want to. It's not a god-given right to be allowed to post reviews in their store, after all. ;)
    Of course Apple should only take this step if they know that a user was paid for reviews.

    It seems they have been cracking down on such practices for a while now:

    http://techcrunch.com/2014/06/13/apple-is-taking-action-against-fake-ratings-on-the-app-store/
     
  7. Charliebird thread starter macrumors 6502a

    Joined:
    Mar 10, 2010
    #7
    Well I guess I expected that not everyone would share my sense of outrage. # I don't really see the harm of providing honest reviews of small independent apps for the chance to win a $10 dollar gift card. It wasn't an app review sweatshop run like a Foxconn factory. You would think Apple would have bigger worries like tighting up it's suppliers labor treatment or updating Apple TV or releasing a G5 MacBook pro. It's not like Apple's own App promotion isn't a little bit questionable. As an example they selected the piece of garbage Godus as one of the best Apps for 2014.
     
  8. colodane macrumors 6502a

    colodane

    Joined:
    Nov 11, 2012
    Location:
    Colorado
    #8
    I don't think the OP really did anything wrong.

    However, the entire recent trend of soliciting positive reviews (even if it is subtle) has gotten quite annoying to me.

    Even all those "like us on Facebook and receive …." requests are a complete turnoff to me. I now have a policy of never "liking" any company on Facebook, even if is a company I really admire and do lots of business with. Their performance and policies can change over time. My "like" is permanent.
     
  9. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #9
    So it sounds like you did this consistently and it wasn't a one time thing.

    Getting paid for reviews (or getting a chance to win a contest) typically means that the reviews are not honest and the integrity of the reviewing system is called into question. I'm not saying you didn't give honest review but rather, the question arises at how valid those reviews are if someone benefited from them. It's human nature to give a good review if they thought that would increase their odds in winning the drawing. Its like publisher's clearing house sweepstakes. They keep saying that subscribing to the magazines they offer does not increase your odds of winning yet, so many people still do that, just in case.
     
  10. Jessica Lares macrumors G3

    Jessica Lares

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    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #10
    There's a huge difference between a game that can thrive from advertising and word of mouth vs the one that people had to be paid to pick up and play.

    You probably would have given Godus five stars and a glowing review had the developers offered you a $10 gift card. :rolleyes:
     
  11. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #11
    Being paid for reviews goes against the integrity of the system.

    Im kinda glad you (and others who do this) are blocked from leaving reviews. It makes the system much fairer in my eyes.
     
  12. Charliebird thread starter macrumors 6502a

    Joined:
    Mar 10, 2010
    #12
    I'm biggest issue is Apple's heavy handed approach. I've had my iTunes account for 10+ years. I own hundreds of dollars of application and media tied to it. Indefinitely crippling my iTunes account doesn't sit well with me. If it wasn't indefinite I wouldn't have a problem. I makes me think twice about owning a digital library that is locked down by DRM and tied to a single account.
     
  13. swordfish5736 macrumors 68000

    swordfish5736

    Joined:
    Jun 29, 2007
    Location:
    Cesspool
    #13
    You said they disabled your ability to review apps. That has nothing to do with your purchases.


    Is this you?
     

    Attached Files:

  14. Charliebird thread starter macrumors 6502a

    Joined:
    Mar 10, 2010
    #14
    You got me! :eek: My career is ruined!
     
  15. Charliebird, Feb 12, 2015
    Last edited: Feb 14, 2015

    Charliebird thread starter macrumors 6502a

    Joined:
    Mar 10, 2010
    #15
    Update

    1. Yesterday, I emailed Apple's executive customer support and politely told them on no uncertain terms would I buy another Apple device until my iTunes account was returned to full functionality.
    2. It was reported that last night Tim Cook slept soundly on a pile of money. Rumored not to have missed even one wink.*

    At this time it's not clear if there's any relationship between these two events.


    *Full disclaimer - Item 2 was completely fabricated by the author of this post.
     
  16. swordfish5736 macrumors 68000

    swordfish5736

    Joined:
    Jun 29, 2007
    Location:
    Cesspool
    #16
    But you can still buy apps, so your account works fine. They just won't let you write a review anymore because you violated the terms.
     
  17. Charliebird thread starter macrumors 6502a

    Joined:
    Mar 10, 2010
    #17
    Which terms? I can't find it but I'm sure it says somewhere in there that Apple can do anything they want and you have zero recourse.

    http://www.apple.com/legal/internet-services/itunes/us/terms.html
     
  18. bushido Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #18
    i had to do that as a student job for a while. same with writing popular blog owners if they would review a product or post a link for money. i felt so bad but what i learnt is you cannot trust anything on the web. there might always be some seo agency behind it
     
  19. chrfr macrumors 603

    Joined:
    Jul 11, 2009
    #19
    From the section labeled "SUBMISSIONS TO THE APP AND BOOK SERVICES" (which includes end-user reviews).
    "Apple reserves the right to not post or publish any materials, and to remove or edit any material, at any time in its sole discretion without notice or liability. You may not submit reviews or ratings for App Store Products downloaded using a promotional Content Code.
    Apple has the right, but not the obligation, to monitor any materials submitted by you or otherwise available on the App and Book Services, to investigate any reported or apparent violation of this Agreement, and to take any action that Apple in its sole discretion deems appropriate, including, without limitation, termination hereunder or under Apple’s Copyright Policy (http://www.apple.com/legal/copyright.html)."
     
  20. Charliebird thread starter macrumors 6502a

    Joined:
    Mar 10, 2010
    #20
    Thanks for digging through the fine print. I have current i-devices right now so it's status quo. When it's time to upgrade I'll probably look elsewhere. I've had a pretty good run with Apple.
     

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