Apple does look at feedback given via the Feedback app

Discussion in 'iOS 11' started by bbates123, Jul 14, 2017.

  1. bbates123 macrumors 6502

    Joined:
    Jul 2, 2010
    #1
    I read speculation in several posts here that Apple doesn't look at feedback that public testers submit via the Feedback app. I submitted a bug report after I loaded PB1 and somebody replied that it should now be fixed in PB2 (it was) and please let them know if I'm still experiencing issues.

    So I would encourage everyone to use the Feedback app because Apple is listening.
     
  2. Floris macrumors 68020

    Floris

    Joined:
    Sep 7, 2007
    Location:
    Netherlands
    #2
    Not only that, they email you if someone's on the case and have additional questions. I've had a couple of emails in the last year from them about particular reports that required a bit more
     
  3. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
    Location:
    Madison, WI
    #3
    Not sure where anybody could get that idea. What would be the point of the program if they didn’t read reports submitted?

    I’ve received feedback on all of the bugs I’ve reported.
     
  4. KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #4
    Just to counterbalance: I think from dozens of IMO detailed reports I submitted over the years, I can count the number of responses on one hand, including ‘closing because duplicate of X’. Most of these bugs have not been fixed either, some of them became obsolete yet the reports are still ‘open’.

    I have decided to no longer waste my time on this.
     
  5. fisherking macrumors 603

    fisherking

    Joined:
    Jul 16, 2010
    Location:
    ny somewhere
    #5
    obviously, apple can't reply to everyone. but if many people report the same bug, you might get that 'duplicate' message.

    i've gotten a very few replies since the public beta program began, but enough to understand that our feedback gets thru. there's no point to running a beta if you don't report in the problems you encounter.
     
  6. KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #6
    There certainly is: to test developer APIs, for example. The lack of feedback about anything is killing any motivation I have. At this point, I simply assume that someone else reported the bug and/or that Apple is already aware of it. If the bug isn’t fixed at some point, that’s when I may be inclined to write a report.
     
  7. Abazigal macrumors G3

    Abazigal

    Joined:
    Jul 18, 2011
    Location:
    Singapore
    #7
    There's a difference between looking at feedback and acting on them.

    I am pretty sure someone is collating bug reports behind the scenes. But we just have to be realistic that with so many bugs to fix, some inevitably have to take a back seat to others, and may never get fixed till way, way later.
     
  8. RobinInOR macrumors 6502

    RobinInOR

    Joined:
    Sep 14, 2014
    #8
    This is my first beta, and I report things that I see. Sure, some people test the heck out of everything and finds lots of errors, but I'd like to think my reports on small issues can help them find edge cases.
     
  9. fisherking macrumors 603

    fisherking

    Joined:
    Jul 16, 2010
    Location:
    ny somewhere
    #9
    if you're testing something, and not reporting bugs, or issues... no one benefits. assuming someone else reported it is like assuming someone else called the fire department; if your house burns down.... you get the idea.

    but we do what we choose to do; i have friends who run the betas and have never opened feedback assistant. so it goes...
     
  10. VSG macrumors regular

    Joined:
    Aug 9, 2014
    #10
    On the iOS 10 Beta program I got several responses and one until now on bugs I reported for iOS 11.
    Of course they look at it. What would be the point if they didn't? And I definitely think they take the diagnostic snapshots to determine where the bottlenecks are on various systems.

    So, yeah, keep reporting!
    Maybe Apple could put up a scoreboard for the people who filed the most meaningful bug reports to give a little incentive for people to actually participate.
     
  11. MrGimper macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #11
    It's also worth pointing out that Apple don't read these forums, so moaning about issues here doesn't make Apple aware of them. Report them to Apple.
     
  12. RealMonster macrumors member

    RealMonster

    Joined:
    Oct 28, 2007
    #12
    In all likelihood, Apple also has a list of bugs that they knew before they shipped it out, and feedback is part of understanding how widespread the problem is. For instance, I’ve complained about bad wifi performance in PB2. I’d bet that Apple knew it would happen to some people, but they didn’t know how many. A few of us have filed feedback about it, and they’ll know now how to triage the bug.
     
  13. macdragonfl macrumors 6502

    macdragonfl

    Joined:
    Jan 11, 2006
    Location:
    Ft. Lauderdale,Fl
    #13
    I've done many beta's for Apple they have responded many times, even giving a tip or notifying me the issues was fixed.
     

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