Apple does not value consumer feedback

Discussion in 'Community Discussion' started by zBernie, Dec 27, 2013.

  1. zBernie macrumors newbie

    Joined:
    Aug 3, 2013
    #1
    I posted the reply below to a message at discussions.apple.com, which was banned by the Apple thought police. I'm posting the reply here and referencing it. At least in this forum you don't have to be an Apple sycophant in order to post.

    ORIGINAL REPLY:

    Apple does not value feedback from consumers. Apple has the same philosophy as did General Motors, which resulted in the worlds largest corporation going bankrupt -- "What's good for General Motors is good for America". Apple has the same audacity to believe they know what is best for America, and the world. This philosophy has lead to one debacle after another. There are numerous threads in numerous forums, regarding these debacles. Look at how many dislike iOS 7. Look at how many are furious that Apple gutted functionality in iLife products, becase they have this inane vision that then need to be similar to the iOS versions. Look at iMovie 10 -- In preferences, there are now only two checkboxes! Two! And in iMovie there is still no option to save a movie frame as a still photo! There was an option in previous versions, but Apple deemed it unnecessary! Apple refers to this as "streamlining". Looking at the threads, most feel Apple has gutted these apps such as iMovie, Pages, Numbers, etc. Remember all of the complaints about Final Cut Pro X? It is demonstrative of a company that does not value consumer input. Then look at all of the complaints in this thread about Apple removing the optical drive from the new iMac. And there is not one single USB port or SD card slot placed in a convenient location -- All ports are on the BACK of the new iMac! Now there's lack of consumer input for you. Every other all-in-one on the market has ports in conveniently accessible locations (and the back), except for the iMac. There are numerous other Apple horror stories which are too numerous to mention.

    Apple makes some great products, but they are mostly resting on their laurels, and will only continue to be a niche market, unless they start listening to consumers. I used to have all Apple products in my household. Then completely disgusted with iOS 7, my new phone is a Moto X. After Apple raised the starting price of an iPad mini to $400, I bought my 4 year old a Nook HD, and myself a Nexus 7 instead. I put the $400 I saved into my son's college fund.
     
  2. Roller macrumors 68020

    Joined:
    Jun 25, 2003
    #2
    Not that I disagree with some of your complaints, but Apple has historically not been receptive to feedback in its discussion forums, especially rants such as the one you wrote. Have you ever tried posting about specific products on their feedback site?
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    2 things
    First you are posting a complaint about apple products on their forum. They specially mention that you cannot do that in their user agreement.

    Second, you did not post a question or request for help which again go against what Apple intended the forum to be. The forum is there for user to user support of products, not a general discussion of apple products.

    They're pretty zealous in removing posts that are critical to products or don't have any request for help.

    Is it thought police as you describe it? No, its their forum which they point out pretty explicitly what you can and cannot do.

    While I'll not disagree with what you posted, I will say that it was the wrong place to do so.

    If you really want consumer feedback then visit http://www.apple.com/feedback/ and state your issues (in a polite way). If you start using words like thought police I'm pretty sure they'll generally ignore your feedback (as anyone would)
     
  4. IGregory macrumors 6502a

    IGregory

    Joined:
    Aug 5, 2012
    #4
    Your feedback delved to far into what many would call political commentary. There's a right and wrong way to give feedback. Yours was wrong. First rule of giving feedback. Be polite, non accusatory, request rather than demand and above all, be respectful.
     
  5. kolax macrumors G3

    Joined:
    Mar 20, 2007
    #5
    Do you really think your post will make a world of difference? Time for a reality check.
     
  6. Gregg2 macrumors 603

    Joined:
    May 22, 2008
    Location:
    Milwaukee, WI
    #6
    Feedback would be Apple sending out a survey and you responding to it. That was a rant.
     

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