Apple's secrecy, a badge of honor when it comes to unveiling new products, is certain to encourage distrust in this situation. Apple comes across as an organization that was intentionally hiding something - something it acknowledged only when it was caught red-handed.
If Apple didn't acknowledge that it was throttling older phones until one year after it started doing so, what else is the company not telling customers? Why should iPhone users believe the company's explanation for why it's throttling phones? And why should they believe that it only started doing that a year ago?
Such questions might sound like the ravings of conspiracy theorists. But in this case, the conspiracy mongers were proved right: Apple was slowing down their phones. And there are rational reasons to think the company may not be offering a full explanation for why.
The iPhone maker has a big reason to push customers to upgrade
The fact is that Apple has an incentive to push users to upgrade; it makes money selling new devices, after all. And the company has a history of artificially making older devices look inferior to new ones. The iPhone 4, for example was
perfectly capable of running Siri, but Apple reserved that feature for the model that replaced it, the iPhone 4s. Likewise, the camera in the iPhone 3G
was capable of shooting video, but Apple didn't turn that feature on and instead made video recording the signature capability of its next device, the iPhone 3GS.
Planned obsolescence is a long-standing practice in the tech and broader manufacturing industries.