As we know when we order something online, apple will charge your credit card to verify if your card is available. I ordered an iPhone 5 at Sept 15, they charged $810.84 but they have never refunded it to me! Now it is shipping, so they charged me another $790 for iPhone's price!!! I am so angry why do they hold money not belonging to them for such a long time! We are customers, is it the way Apple treat customers? Now when I ask Apple (by phone) they said "we had sent your money to your bank" but there are totally no credit to my account! I think Apple's customer services are fooling me. Each time I contact them their answers are different! Does anyone know another way to complain except by phone? By mail is also OK, I just want my money back! IS IT SOOOOOOOOOOOOOOOOOO HARD??!! I swear to God, I will never pursue anything from Apple. You let me down. Can anyone tell me what should I do!