I'm glad to see Apple receiving proper attention for the quality of their tech support/customer service, I've had to deal with them a couple times for repairs and have never had such a positive experience with any other companies in the past (one of the main reasons I'm such a fan of their computers)... kudos to Apple for a job well done.
by the way, on a side note-
wouldn't the past tense of "sweep" be "swept"?
I thought so too, but I googled it and apparently both "sweeped" and "swept" are correct. I've never heard anyone say "sweeped" though.