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I'm glad to see Apple receiving proper attention for the quality of their tech support/customer service, I've had to deal with them a couple times for repairs and have never had such a positive experience with any other companies in the past (one of the main reasons I'm such a fan of their computers)... kudos to Apple for a job well done.

by the way, on a side note-

wouldn't the past tense of "sweep" be "swept"?

I thought so too, but I googled it and apparently both "sweeped" and "swept" are correct. I've never heard anyone say "sweeped" though.
 
I think I've been spoiled by Apple's customer service.

I am experiencing a glitchy product - the Google Nexus One - coupled with the poor customer service of Google. It is really sad, beause other than the sometimes innacurate touch screen, the Google Nexus One is a waaaay better phone with tons of more features than the iphone. But an innacurate touch screen is a pretty big problem so I think it will be back to the iphone for me with the new release.

whats with that guys weird chin beard lol.

ha ha ha seriously.
 
Which one do you go to? I usually go to the one in Oak Brook, but it's currently closed for remodeling. While it's closed, I've been going to the one in Naperville. Though one time I was there, I was talking to one Genius who had worked at the Oak Brook Store with my boss.

well, sounds like I live a little further north than you, I go up to Deer Park. Its about 10 minutes north of Woodfield. Its actually where I got my iPhone 3G on launch day. There was no way in Hades I would try to survive the insanity of Woodfield on a launch day...
 
Really? I had a negative experience with support. I had an issue with authorizing itunes accounts. They sent me to email support, and I had to send three emails to get my problem solved, and the first two responses were canned responses vaguely related to my issue that showed clearly that my help had not read the emails I had written that thoroughly described my issue and the steps I had already taken to resolve it.

Well, I am glad that they have pleased some people.

Email support was your first problem...
 
I've said it before and I'll say it repeatedly, I've had zero issues with Apple support and if I've had an issue with an Apple product it's been the most effortless support call/visit I'd ever gone through.
 
eh i dont think apple is that great for phone support. i think ms is truly the best phone support i have ever had.

i mean they will bialy help me if my warranty is over. and one guy said the time capsule isnt a router.

its ok. but not the best.
 
eh i dont think apple is that great for phone support. i think ms is truly the best phone support i have ever had.

i mean they will bialy help me if my warranty is over. and one guy said the time capsule isnt a router.

its ok. but not the best.

Are you referring to the 360's extended warranty? They only do that because of a catastrophic design flaw which kills 360's.

Had the 360 been designed properly, that extended warranty wouldn't even exist.
 
eh i dont think apple is that great for phone support. i think ms is truly the best phone support i have ever had.

i mean they will bialy help me if my warranty is over. and one guy said the time capsule isnt a router.

its ok. but not the best.

Which was it; the RROD, or were they treating you like a criminal and locking you out of your PC? ;)
 
Are you referring to the 360's extended warranty? They only do that because of a catastrophic design flaw which kills 360's.

Had the 360 been designed properly, that extended warranty wouldn't even exist.

no i called for many reasons. even if its something small where if it was apple they would say sorry and hang up. i also dont really see wait times ever for ms
 
no i called for many reasons. even if its something small where if it was apple they would say sorry and hang up. i also dont really see wait times ever for ms

Seriously, I'm now genuinely curious as to why Apple support reps would just outright hang up on you. Please, elaborate.
 
Seriously, I'm now genuinely curious as to why Apple support reps would just outright hang up on you. Please, elaborate.

no not just hang up but say sorry we can hep you cause your mac warranty was over a month ago. then they tell me if i buy the extended when i can come here and ask for free then they will help me.
 
Support has been fine the few times I have had to call. Apple benefits from having a fairly small product line and having control over both the software and hardware elements. Their scope of issues is significantly smaller than what Dell or HP might face with their large product base, multiple vendors and the OS supports a significantly wider array of software. PC vendors have a much wider spectrum of potential issues to resolve. SInce Apple controls all aspects of a machine, they have no excuse to not be able to provide excellent support (at least from a knowledge base perspective).
 
no not just hang up but say sorry we can hep you cause your mac warranty was over a month ago. then they tell me if i buy the extended when i can come here and ask for free then they will help me.

Well...yeah. That's what a warranty is. I mean, were you calling them up just to ask questions?
 
Support has been fine the few times I have had to call. Apple benefits from having a fairly small product line and having control over both the software and hardware elements. Their scope of issues is significantly smaller than what Dell or HP might face with their large product base, multiple vendors and the OS supports a significantly wider array of software. PC vendors have a much wider spectrum of potential issues to resolve. SInce Apple controls all aspects of a machine, they have no excuse to not be able to provide excellent support (at least from a knowledge base perspective).

I agree. Control of software and hardware gives them an advantage.
 
Well...yeah. That's what a warranty is. I mean, were you calling them up just to ask questions?

i clock just randomly changed and every time i change it back it will again change.

and forget the whole warranty thing. the one time i called about a product the guy didnt even know what it did.
 
It still makes me laugh (and sigh) that Consumer Reports would rate Macs down for not being PCs, as if Windows defines what a computer should be and Macs don't measure up where they differ. They did that more in years past than they do now.

Luckily, when they do surveys of computer users like this one they get results that don't depend on their own editors' opinions.
 
no i called for many reasons.

LOL! I don't think frequent calls to Microsoft's customer support is necessarily a good thing for Microsoft.

i also dont really see wait times ever for ms

That's because it only takes a second for them to say "Call Dell," "Call HP," "Call Toshiba," etc.

Microsoft blames hardware maker, hardware maker blames Microsoft, round and around we go. Easiest tech support gig on the planet.
 
no i called for many reasons. even if its something small where if it was apple they would say sorry and hang up. i also dont really see wait times ever for ms

Yeah, even I have to state that is misinformation. As I recall, back in the days of Windows XP and Vista, customers were charged $45 per phone call for Microsoft customer support. Thankfully I've never had to wait for tech/help support at Apple, not once. Even phoning the local Apple store for assistance I was given help over the phone. Perhaps I'm at an extreme end of the average user experience, but Apple has listened to their consumer base with regards to improving their customer support. Apple admitted out-sourcing to non-North American call centers and Apple discontinued doing so at the demands of some of their customer base. From what I understand, this is not the case with Microsoft. Then again, Apple has a much smaller user base, which makes it easier for a company to control the quality of their tech/help support.
 
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