I have bought a couple of Apple computers at a discount price over the last 3 years. I can get this discount people when I log into the UK Apple store and click on 'Education => HE' it detects my IP address as one on a UK University campus.. lets me select my institution and then shows me reduced prices on the store page. Recently, they changed these pages (face-lifted - looked just cosmetic)... but the link to click and select my institution no longer works: says I am unauthorized to view. Thinking I would be nice and let Apple know, I emailed them and gave URL, date, time and my IP etc... no reply ! Today was first day of term with new students arriving - I normally tell them to go to Apple's site and buy themselves a MacBook... so I decided to Phone Apple to let them know their HE education site was still broken. Not only was the guy rather rude.. he kept inturrupting me and saying "It's YOUR fault.. you must speak to YOUR IT department" and basically don't bother Apple with this crap again !! Now I have not been able (nor am I inclined) to recommend to nearly 200 students across my science faculty that they should go and buy Apple.