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Apple emailed me, is this real or scam?

waquzy

waquzy

macrumors 68000
Original poster
Sep 9, 2013
1,579
2,409
Leicestershire, UK
Hi everyone,

I have got an email from Apple, I have never heard about this problem before, is this real or not?


28E6A98E-7416-4304-B280-AEDEC85FC8CE.jpeg
 
Definitely real. I took advantage of this recall for my MBP, and the replaced the batter and entire top case, which includes upgrading it to a 2nd-gen butterfly keyboard. A lot of my dings and scrapes are gone! Was a good program, they had my MBP repaired in one business day.
 
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BeatCrazy said:
Definitely real. I took advantage of this recall for my MBP, and the replaced the batter and entire top case, which includes upgrading it to a 2nd-gen butterfly keyboard. A lot of my dings and scrapes are gone! Was a good program, they had my MBP repaired in one business day.
Click to expand...

Hmm... I should get it done, but the closest Apple store is half an hour away, I don't know if I'm bothered to take the laptop in and then have to go back and fetch it again... I'm from the UK btw, who knows it might even take longer than one day.
 
MrAperture said:
30minutes each way is a bother for your data? I’d get that sucker fixed ASAP.
Click to expand...

I've just been in touch with the Apple Support and they can't tell me how long this would take etc, I have to make an appointment and talk to the engineer etc. So I told her, forget about it..

Anyways, I do make regular back ups, so I am not too worried about it. And if it does happen, Apple will most likely give me a brand new MacBook anyways.
 
waquzy said:
Hmm... I should get it done, but the closest Apple store is half an hour away, I don't know if I'm bothered to take the laptop in and then have to go back and fetch it again... I'm from the UK btw, who knows it might even take longer than one day.
Click to expand...

How unreasonable that Apple have not built a store less than half an hour away! Spare a thought for the many users round the world whose nearest Apple store is hours away...
 
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Is this just a software update or actual hardware SSD replacement? I've heard different things from Apple care tech....
 
I got the same email for my 2017 13" MBP, but when I entered my serial number in the Service Program link provided by Apple, it said my computer didn't qualify for the service. So basically they contacted me to tell me I qualified for the service, but then they told me I didn't. So confused. I'm going to call them anyway and find out what's going on.
 
waquzy said:
I've just been in touch with the Apple Support and they can't tell me how long this would take etc, I have to make an appointment and talk to the engineer etc. So I told her, forget about it..

Anyways, I do make regular back ups, so I am not too worried about it. And if it does happen, Apple will most likely give me a brand new MacBook anyways.
Click to expand...
What is it goes bad after Apple ends the free replacement program?

"The program covers affected MacBook Pro models for 3 years after the first retail sale of the unit."
 
waquzy said:
I've just been in touch with the Apple Support and they can't tell me how long this would take etc, I have to make an appointment and talk to the engineer etc. So I told her, forget about it..

Anyways, I do make regular back ups, so I am not too worried about it. And if it does happen, Apple will most likely give me a brand new MacBook anyways.
Click to expand...

Why would Apple owe you a new macbook? The repair shouldn't take longer then a day, and if you explained your situation of driving so far they may be able to do it while you wait. Also, just a FYI, I've had friends needing repairs who called the store in advance to make sure the required parts were in so that the repair would be done in a timely manner, just an idea to think about.
 
It says right in the program details...

  • A technician will run a utility to update your drive firmware which will take approximately one hour or less.

Sounds like it should be able to be done while you wait, have lunch or a cup of coffee or something.
 
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waquzy said:
Hmm... I should get it done, but the closest Apple store is half an hour away, I don't know if I'm bothered to take the laptop in and then have to go back and fetch it again... I'm from the UK btw, who knows it might even take longer than one day.
Click to expand...
waquzy said:
I will take my chances
Click to expand...


Let me tell you the story of my dads iMac.

We both had Late 2009 iMac's, we both received similar emails to the one you got. Anyways even though it was a hassle I made the effort and took mine in, got it repaired for free, never had a problem. My dad decided he didn't want to deal with it.

Long story short: My dad dealt with it AFTER the warranty because it actually failed, still had to cart his computer to the store to get it fixed, and because he didn't fix it during the warranty period ended up paying about $300 to get it working again. There was a lot of complaining.
 
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acorntoy said:
Let me tell you the story of my dads iMac.

We both had Late 2009 iMac's, we both received similar emails to the one you got. Anyways even though it was a hassle I made the effort and took mine in, got it repaired for free, never had a problem. My dad decided he didn't want to deal with it.

Long story short: My dad dealt with it AFTER the warranty because it actually failed, still had to cart his computer to the store to get it fixed, and because he didn't fix it during the warranty period ended up paying about $300 to get it working again. There was a lot of complaining.
Click to expand...

Noted. I will try to take it to the store within the next 3-4 weeks. Thanks for your input.
 
waquzy said:
Noted. I will try to take it to the store within the next 3-4 weeks. Thanks for your input.
Click to expand...

No problem, don't put yourself in that position, just don't. :p

and of course make sure you make a backup immediately.
 
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