I had my iPhone 7 battery replaced today. While collecting it, the employee dropped it on the floor. I saw this, but wasn't sure it was mine. I watched like a hawk until the "collection box" was emptied and sure enough nobody else collected an iPhone 7. The employees didn't raise the issue, and seemed to want to pretend it hadn't happened and hope nobody noticed. There's no obvious/visible damage, but dropping a phone from that height can't be a good thing? And it's way out of warranty, so I don't want to find out in a day or a week that it's knackered. The store agreed to replace it, but I have to wait 7-10 days for a new one to arrive. Why can't they replace with a different colour (they insist that it can't be done. What a stupid system!) Anyway... should I be happy with this, or should I be pushing for more? Ideally they'd be speeding up the process, refunding my battery replacement fee, or giving me an accessory or something to make the wait a bit more palatable. Would asking for one of those make me unreasonable?