apple exchange policy

Discussion in 'Buying Tips and Advice' started by Burtonsnow9, Jun 3, 2008.

  1. Burtonsnow9 macrumors regular

    Joined:
    Feb 22, 2008
    #1
    ok i tried searching for this and found nothing at all.

    what is the exchange policy from apple if you by a product and it is updated say withing 2 weeks or less?

    i'm thinking about just buying a mbp cause i dont think there will be updates but i only want to do it if i know i can exchange if a new one comes out next week at wwdc
     
  2. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #2
    First you have to buy it from Apple directly.

    If you order online, the exchange is processed through the online store; if you buy it at the retail store, you take everything back, packed in the original packaging and they will swap the machine; mind you if the machine is not in stock they won't swap; this is really a favor Apple is doing--they're not obligated to do it.

    You also can't swap a custom BTO.
     
  3. Burtonsnow9 thread starter macrumors regular

    Joined:
    Feb 22, 2008
    #3
    so if you order it online and open it and then a new product comes out in a week you can exchange it? and is it free to exchange it?
     
  4. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #4
    The policy is that open Macs have a 10% restock fee, although occassionaly you'll read about people who had luck talking managers out of it.
     
  5. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #5
    Exchanges are always free and it will only be done either a hardware defect or a "revision"
     
  6. Burtonsnow9 thread starter macrumors regular

    Joined:
    Feb 22, 2008
    #6
    so i would be fine to exchange for a newer one if it came out at wwdc even if i opened it?
     
  7. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #7
    It's not policy to get a free exchange on an open Mac because of a "revision".
     
  8. marykay9507 macrumors 6502a

    marykay9507

    Joined:
    Jan 18, 2008
    #8
    yes, with a 10% restocking fee
     
  9. Burtonsnow9 thread starter macrumors regular

    Joined:
    Feb 22, 2008
    #9
    actually now that i think about it, wwdc would come before it was to my house so it actually wouldnt be open. what happens in that case?
     
  10. wako macrumors 65816

    Joined:
    Jun 6, 2005
    #10


    thats definitely not true.....


    they charged me restocking fee...
     
  11. marykay9507 macrumors 6502a

    marykay9507

    Joined:
    Jan 18, 2008
    #11
    then there would not be a restocking fee-- don't see why they wouldn't exchange it for you
     
  12. Macky-Mac macrumors 68030

    Macky-Mac

    Joined:
    May 18, 2004
    #12
    that's true as long as it's a stock unit and isn't a customized computer
     
  13. marykay9507 macrumors 6502a

    marykay9507

    Joined:
    Jan 18, 2008

Share This Page