iPad Apple exchanged my broken iPad 3 for a 4!

Discussion in 'iPad' started by Dazant, Jul 4, 2013.

  1. Dazant macrumors member

    Joined:
    Aug 8, 2009
    #1
    Hi guys just wanted to make a quick post to tell how much I love apple's customer service .

    So today I went to my genius appointment because my iPad 3 was starting to develop some pretty bad IR after 10 months... So they do the usual tests and they ask me if I have a backup etc..Then they tell me that yes my screen indeed has ghosting and that I will get a replacement... Than after checking the guy says they are out of white 16GB iPad 3's then he went in the back (to talk to the manager i guess)when he came back he told me that I had 2 options either a black iPad 3 or after discussing with the manager a White IPAD 4 !!! So I went with the white ipad 4 of course and he even gave me a lightning cable to go with it how cool is that !

    Really nice customer service apple :)
     
  2. SPEEDwithJJ macrumors 65816

    SPEEDwithJJ

    Joined:
    Nov 2, 2008
  3. Ann P macrumors 68020

    Joined:
    Jun 29, 2009
    Location:
    California
  4. ritmomundo macrumors 68000

    ritmomundo

    Joined:
    Jan 12, 2011
    Location:
    Los Angeles, CA
    #4
    Nice! 2 questions. What's IR? And is there a big difference between the ipad 3 and 4 besides the lightning connector?
     
  5. Dazant thread starter macrumors member

    Joined:
    Aug 8, 2009
    #5
    IR= Image retention or Ghosting not to confuse with burn-ins

    And the iPad 4 also has a faster processor and a better camera .
     
  6. ritmomundo macrumors 68000

    ritmomundo

    Joined:
    Jan 12, 2011
    Location:
    Los Angeles, CA
    #6
    Got it, thanks. Enjoy your new ipad! :D
     
  7. Dazant thread starter macrumors member

    Joined:
    Aug 8, 2009
    #7
    Thanks :D
     
  8. azxr macrumors member

    Joined:
    Aug 31, 2011
  9. jenni122701 macrumors regular

    jenni122701

    Joined:
    Jan 13, 2013
    Location:
    (Western) North Carolina, USA
    #9
    Very nice! I wish they would do that for me! Course nothing at all is wrong with my 3rd gen. Lol!
     
  10. thadoggfather macrumors 604

    thadoggfather

    Joined:
    Oct 1, 2007
    #10
    That's awesome. Are you sure your ipad 4 doesn't have IR? every one I played with did.
     

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