Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Expanding Device Repair Programs for Consumers and Independent Shops
- Thread starter MacRumors
- Start date
- Sort by reaction score
In that case, I would set up an appointment, making sure they had the part at the store, and can be done within an hour or two of you dropping it off
He will say it's progress at least. Don't think he'll declare it a win.
I think it's a good start. Hopefully, more will follow in the future.
The moment when folks realized they didn’t want Right to Repair, what they REALLY wanted is Right to Repair cheaply."Apple's Self-Service Repair Program is often more expensive than taking a device to an Apple retail location or Authorized Service Provider for repair".
Some people going this route are doing it because Apple won’t provide service, like on >5 year old devices.
I think Apple should highlight their in store repair capacity much more openly… its a huge thing to have the piece of mind that they can repair devices in store… and usually fast. Being able to continue Apple Care beyond the standard periods is really amazing.
Ive saved hundreds by having Apple Care.. but only needed it on two out of about 15 devices ( which turned out to be expensive logic board/power regulation repairs). And only used battery replacement service on iphones, so far. Hoping to use it on my M2 Mac Air! Id not trust batteries from any other place.
Edit: I didn’t have apple care on everyone of those 15 devices. Only where the device was super expensive, and if I’d be carrying it a lot outside the home. As a peace of mind, apple care is worth every dollar.
Ive saved hundreds by having Apple Care.. but only needed it on two out of about 15 devices ( which turned out to be expensive logic board/power regulation repairs). And only used battery replacement service on iphones, so far. Hoping to use it on my M2 Mac Air! Id not trust batteries from any other place.
Edit: I didn’t have apple care on everyone of those 15 devices. Only where the device was super expensive, and if I’d be carrying it a lot outside the home. As a peace of mind, apple care is worth every dollar.
Last edited:
Before going to work for Apple, I worked for an authorized Apple sales/service/training company. But back then, replacing or upgrading memory or storage in Macs was just a matter of opening the case, unplugging the OEM part, and plugging in the upgraded part. Now that Apple has gone the way of their iOS devices with all the Macs but the Pro, soldering memory on the logic board, and using SSDs that require taking everything apart to get at, I'd recommend any consumer to just take it to the Apple Store. If they break something while repairing it, they just replace the whole unit, and any warranty remains intact. If the warranty has expired, you get 90 days on the repairs.
Stick with the professionals who have done your service hundreds of thousands of times and save yourself the heart and wallet break.
Stick with the professionals who have done your service hundreds of thousands of times and save yourself the heart and wallet break.
If you only used on 2 devices out of 15, you likely overpaid in the grand scheme of things.
I in the other hand Only bought apple care once for my 10 iPhones, and never used it. Never for any Macs I owned, 1 PowerBook, 1 MacBook, and 4 Mac mini's.
i don’t know any thieves stealing shirt buttons though… they just aren’t worth anything
an iphone with hundreds of dollars worth of parts? yeah that’s lucrative to the right thief.
I mean, most people will still just go to an Apple Store or different repair shop. The only difference will be that someone who's an expert can deal with it themselves if they want to.
Exactly. Far more people think they can DIY than actually can because they have no clue the skill it takes. I ran a comms shack and the skill and training it took for my RM's to do repairs properly was pretty amazing.
I suspect people will botch the repair, then bitch when Apple refuses to fix their screwup. Apple can't be expected to fix a screwup and warranty their repair not knowing what else may have been messed up.
They will, it just won't be cheap.
Part of that depends on what he used it for and what the repair costs would have been; but yea, it probably cost more in AC than repairs, but had to say how much. For me, AC is cheaper than the deductible on my insurance so I use it on Macs because the repair costs can be significant and I use my Mac in my business so I want to have predictable costs if I need a repair. I can't sit around deciding if I want a repair.
Phones, OTOH, are covered by my CC so no Apple Care there.
As with any extended warranty it's more of a peace of mind than ROI issue, IMHO.
Last edited:
Now that the EU has called out Apple's greenwashing "carbon neutral" claim re: Apple Watch (real carbon footprint 7-12kg carbon dioxide PER WATCH). Maybe TimApple and Lisa will consider doing an Apple Fairphone optional product line. Practially extending a products life via designed-in repairabiliy is going to enable consumers who are willing to accept tradeoffs to extend product lives, and will have the most profound affect on carbon footprint (versus let's say the completely bogus "offsets" Apple uses to greenwash themselves.) I know it will never happen, but will always take the opportunity to ask for it. Thanks to the EU.
From the article below:
“Carbon neutral claims are scientifically inaccurate and mislead consumers,” Monique Goyens, the director-general of BEUC, the European consumer organisation, told the Financial Times. “The EU’s recent decision to ban carbon neutral claims will rightly clear the market of such bogus messages, and Apple Watches should be no exception.”
Link:
www.ft.com
From the article below:
“Carbon neutral claims are scientifically inaccurate and mislead consumers,” Monique Goyens, the director-general of BEUC, the European consumer organisation, told the Financial Times. “The EU’s recent decision to ban carbon neutral claims will rightly clear the market of such bogus messages, and Apple Watches should be no exception.”
Link:
Apple’s ‘carbon neutral’ claims come under scrutiny
iPhone maker flags credentials of its latest Watch products as EU seeks to clamp down on ‘greenwashing’
I didn’t have apple care on every of those devices… only if the device was 1) expensive and 2) if I’d be carrying it about a lot outside the home.
So yeah. I did well as those “repairs” had a value of some 1300 dollars.
So it was well worth the expense as I got them repaired and didn’t have to buy a replacement.
No. He said the average person; ie a librarian, police officer, grade school teacher, real estate agent, taxi cab driver, restaurant waiter, house wife/husband, and on and on and on, with no electronics technical background. Average people represent the overwhelming majority of the population.
Still, if they want to give it a try, that's cool. If they ruin the phone during repair, then they can either pay Apple to fix it (assuming it's fixable), or purchase a new phone.
I should have clarified it wasn't 2 out of 15 Apple Care plans
Although i do get tempted to get Apple Care with all devices.. i stop myself, as in quite a few cases it isnt always necessary or worth it.
I was raised the son of a mechanical engineer. It's not the career I chose as an adult (not even close), but I spent many a weekend afternoon with my dad, fixing things ourselves rather than replacing them or paying through the nose for a "specialist" to do it. Some times it worked, sometimes it didn't. But each time we learned a lot about that car, that clock radio, that washing machine, that shortwave radio, that toaster... and everything else I have a foggy memory of, leaning over smelling the fumes of freshly melted solder. These experiences helped me not to fear the complexity of objects and tools, to see them as the systems they are, things that I own, that are mine, that I must take responsibility for, not always ceding that responsibility to someone else just because it's easier. Things worth doing are rarely easy.
The mean-spirited aggressiveness with with some of you proclaim that the "general public" will be lead to slaughter by their own stupidity is curious to me. Perhaps some will. Perhaps they'll piss and moan and demand Apple make it right. How Apple chooses to address those situations is up to Apple to decide, not you. But I firmly believe that anything that encourages, or even forces, people to think carefully about the objects they surround themselves with, and how to preserve, enhance, repair, and reuse those devices, pays dividends far beyond money saved. It is the first step away from the absurd disposable, know-nothing culture we find ourselves mired in.
Fear of complexity is not a destination, it is a starting point that everyone can move past.
The mean-spirited aggressiveness with with some of you proclaim that the "general public" will be lead to slaughter by their own stupidity is curious to me. Perhaps some will. Perhaps they'll piss and moan and demand Apple make it right. How Apple chooses to address those situations is up to Apple to decide, not you. But I firmly believe that anything that encourages, or even forces, people to think carefully about the objects they surround themselves with, and how to preserve, enhance, repair, and reuse those devices, pays dividends far beyond money saved. It is the first step away from the absurd disposable, know-nothing culture we find ourselves mired in.
Fear of complexity is not a destination, it is a starting point that everyone can move past.
Big W for the Biden administration. We need the government to keep the pressure on big tech and their reluctance to do right by their customers.
This ^^^. Or at least give us a possibility to install SSDs in a god damn aarm mac studios. That's insane I can't install an additional SSD in a computer for 3000$.
The nearest Apple Store is 120 miles away. A 240 mile round trip changes the economics quite a bit.
By way of comparison, the nearest Costco is only 65 miles away, not that they are worthwhile when you are single.