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Apple will add 11-inch and 13-inch MacBook Air models released in Mid 2012 to its vintage and obsolete products list on August 31, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers and obtained by MacRumors from a reliable source.

macbook_air_13_2012.jpg

Normally, this would mean the 2012 MacBook Air is no longer eligible for hardware service, except where required by law. However, Apple has decided to include the notebook in its recently launched pilot program that allows for repairs to continue into the vintage period, subject to parts availability.

Apple says 2012 MacBook Air models will remain eligible for service at Apple Stores and Apple Authorized Service Providers worldwide through August 31, 2020, a full two years after the notebook is classified as vintage. Mail-in service will also be an option in the United States and Japan through that date.

Apple launched this pilot program in February, starting with 21.5-inch and 27-inch iMac models released in Mid 2011, but only in the United States and Turkey, so this marks the first time the initiative has expanded worldwide.

The coverage period for the Mid 2011 iMac models was initially set to expire August 31, 2018, but Apple has extended it to January 1, 2019, according to internal documents. However, unlike the 2012 MacBook Air, service for the Mid 2011 iMac remains available in the United States and Turkey only.

apple-pilot-program-vintage-mac-repairs-800x358.jpg
Apple's pilot program chart reproduced by MacRumors

If parts are unavailable for a specific repair for these vintage Macs, Apple Stores and Apple Authorized Service Providers are instructed to decline service. This is also a pilot program to begin with, so it is subject to change or end at any time.

Apple products become vintage five years after they are last manufactured, at which point they typically become ineligible for hardware service. 2012 MacBook Air models were last sold in June 2013, slightly over five years ago, but they'll now receive an impressive eight years of repair support.

The exact reason for the pilot program is unclear, beyond Apple apparently having a surplus of repair parts for these specific MacBook Air and iMac models. Any extension of hardware service eligibility is certainly a bonus for customers.

MacRumors has reached out to Apple for comment.

Article Link: Apple Expanding Pilot Program Allowing Repairs of Select Vintage Macs Worldwide, Starting With 2012 MacBook Air
 
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DaveN

macrumors 6502a
May 1, 2010
677
362
Good move. In the era where real world incremental improvements in usability are declining, it makes sense to keep the customer happy. This is much like Apple's support of legacy hardware with software updates. You do what you can to keep the customer's equipment up to date and thus give the customer value for the products you sell. Sure, not all features can be supported by new OS updates, but those that can are updated.
 
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MRrainer

macrumors 65816
Aug 8, 2008
1,354
806
Zurich, Switzerland
When something that old breaks, I could imagine the challenge to somebody trying to repair it is figuring out what exactly is broken and what still works.
Too often, there will be multiple hardware malfunctions at the same time, or in very fast succession.
 
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ThunderSkunk

macrumors 68040
Dec 31, 2007
3,083
2,708
Milwaukee Area
I should offer my own service for pre-2012 17” MacBook pros, I’ve repaired so many of those. Of course in those days they were made to be repaired, so it’s a cinch.

Just think of what keeping your 17” running would be worth in the UK. I’d have so many squids.
 
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curtvaughan

macrumors 65816
Dec 23, 2016
1,051
1,125
Austin, TX
This is rather apropos to the "right to repair" movement, for which Apple has been a strong opponent. If Apple Stores and Apple Authorized Repair Shops are not allowed to repair a product, Apple (and other manufacturers) should provide parts (if available) and schematics for the "vintage" products to be repaired by independent repair shops, or the individual owner. If a product is so dated as to be declared un-repairable and non-supported, why should the company care about releasing schematics and/or part information? Even if they no longer have parts in stock, let the owner or repair technician figure out how to find parts that will work.

https://ifixit.org/right

To make such information unavailable lends to the argument that planned obsolescence is in force.
 
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Mike MA

macrumors 68020
Sep 21, 2012
2,064
1,735
Germany
I think I need to accept signs of time. First no Mojave support, now this. RIP my beloved and still running snappy 2010 MacBook Air.
 
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Oblivious.Robot

macrumors 6502a
Sep 15, 2014
757
1,999
Slightly relevant -

My non retina 2012 13” wouldn’t boot up anymore, completely out of random. I highly doubt that ssd has failed. Read somewhere that usually for these models it’s the SATA cable that’s at fault? I have not opened the Mac recently, just when I upgraded the ram and ssd which was years ago, does anyone know if Apple will help with 6 years old device and sadly out of Apple Care too.

Gods if I lose the month long non back up work files and some photos, I’m so dead. :(
 
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TouchMint.com

macrumors 68000
May 25, 2012
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Hard to believe my good buddy 2012 air is 8 years old. Helped launch my app company and while it hasn’t been my main computer for years it’s still running strong. Hoping I get another 2 years out of it and they don’t stop allowing for os and Xcode updates on it.
 
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Bacillus

Suspended
Jun 25, 2009
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“Normally, this would mean the 2012 MacBook Air is no longer eligible for hardware service, except where required by law”
Compelling decision for a Board that considers itself above that law.
Hopefully they can afford it.
 
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oneMadRssn

macrumors 603
Sep 8, 2011
5,451
12,641
Europe
Despite the soldered RAM, the Macbook Airs are actually very repairable. The battery isn't glued and very easy to replace. The trackpad is easily accessible and replaceable also. Both are common failure points on an old MBA. The screen is also easy to remove. The power board (also with the USB port on that side) is seperate from the main logic board. None of it is super layered. It's actually pretty modular inside.
 
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Spock

macrumors 68020
Jan 6, 2002
2,282
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Vulcan
The fact that Apple is doing this shows that they realize how important the MacBook Air is. Now what Apple needs to do is release an update to the MacBook Air line to encourage people using these vintage machines to upgrade.
 
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TVreporter

macrumors 6502a
Mar 11, 2012
793
896
Near Toronto
Why is the 2011 iMac only for the U.S. and Turkey?? I bought my Mac from the U.S. online store and had it shipped to Canada so should that count? I’ve got a giant boat anchor thanks to a dead graphics card.
 
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