Apple Expands Seagate Hard Drive Replacement Program for 2009-2011 iMacs

Discussion in ' News Discussion' started by MacRumors, Oct 13, 2012.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple yesterday expanded its iMac 1TB Seagate Hard Drive Replacement Program, significantly increasing the number of machines eligible under the program to include iMacs sold between October 2009 and July 2011 with 1 TB Seagate hard drives.
    Apple launched the program in July 2011, but at that time it covered only those machines sold between May 2011 and July 2011. Apple has apparently now determined that the issue extends further back in time than previously thought, and has now included machines sold as far back as October 2009.

    The original program was originally valid for one year, scheduled to expire July 23, 2012, but as that deadline passed the company extended the program for an additional year. With the program now covering a number of other machines, some of which were sold as much as three years ago, Apple has again updated the coverage terms.
    This is not the first time Apple has had issues with Seagate hard drives in its products, as the first several generations of the MacBook had the potential to experience data loss when the read/write heads on the Seagate drives failed prematurely, gouging the hard drive platter. Apple acknowledged the issue soon after it was first reported in late 2007, but waited over two years to launch a repair program to address the problem.

    Article Link: Apple Expands Seagate Hard Drive Replacement Program for 2009-2011 iMacs
  2. adcx64 macrumors 65816


    Nov 17, 2008
    At first glance I thought this was about new iMacs.

  3. Yamcha macrumors 68000

    Mar 6, 2008
    Thats good to know.. Might be buying a used iMac 2011 If we don't see an update this month..
  4. TVreporter macrumors regular


    Mar 11, 2012
    Near Toronto
    How do you know what drive is in the iMac? I have a 2011 refurb I bought earlier this year, would this still qualify?
  5. Pakaku macrumors 68000


    Aug 29, 2009
    Boot up Disk Utility, in the Utilities folder, and it should list all the drives and their brands in the left-side collumn.
  6. justperry macrumors G3


    Aug 10, 2007
    In the core of a black hole.
    There is a link in the article.

    And the above poster showed you how to know what drive is inside.
  7. spork183 macrumors 6502a


    Jul 30, 2006
    refurbs are covered like any other mac, though it may have a different drive already. You never know why it was refurbed. But yes, if it fits the manufacture date criteria, it will be covered.
  8. 12dylan34 macrumors 6502a

    Sep 3, 2009
    *Sees picture of iMacs

    "Oh yes! finally some news about new iMacs!"

    *reads article title

  9. drummerdude1390 macrumors member

    Apr 22, 2011
    Typo in the article? The top paragraph says 1GB, quoted text says 1TB
  10. Thunderbird macrumors 6502a


    Dec 25, 2005
    I too, had a Pavlovian response to the iMac picture.

    I guess a lot of us are getting a little twitchy.
  11. DamonBowser macrumors newbie


    Jul 27, 2012
    I think you mean 1TB :) I would never buy an imac with a 1GB hard drive! :eek:
  12. G51989 macrumors 68030


    Feb 25, 2012
    NYC NY/Pittsburgh PA
    Maybe Apple is realizing that when you design a computer to be running to hot 100% of the time, they fail.
  13. Devie macrumors 6502a

    Aug 30, 2004
    Adelaide, Australia
    So mine is elligible.

    There are no options to just replace the damn thing myself. Sigh, if I go through with it I'll be out a computer, and someone will have my drive, which even with me formatting it could result in them having sensitive data. If I don't my drive might fall over, which might be ok as I have a time machine backup anyway...

    Just ship me a damn hdd please apple.
  14. krravi, Oct 13, 2012
    Last edited: Oct 13, 2012

    krravi macrumors 65816

    Nov 30, 2010
    I bought a refurb iMac 27 a few weeks ago myself. I went to that Apple site and all it does is asks your Mac serial #, which you can find in "About this Mac". Enter the serial # and it tells you if your hard drive needs a replacement or not.

    But looking in Disk Utility is a great idea, mine is a Western Digital.
  15. Agent-P macrumors 68030


    Dec 5, 2009
    The Tri-State Area
    I also thought this was finally some news about new iMacs.

    Well, I would hope those are replaced, especially when I thought I bought a 1TB hard drive.
  16. yearofthe macrumors regular


    May 23, 2010
    *Logs onto Macrumors*
    *See's picture of iMac's assuming it's about the new upcoming iMac*
    "Ah, redemption with Macrumors restored!" I said
    *Reads article*
    %#($@* #*@&#%!!!!
  17. yuenadan macrumors newbie


    Sep 3, 2010
    Taipei, Taiwan
    The hard drive in my iMac is dead (been running on an external firewire drive), so I was so happy to read this article. But then I checked and my drive is Western Digital, not Seagate. (sigh)
  18. Yamcha macrumors 68000

    Mar 6, 2008
    While heat can contribute & decrease the lifespan of a hard drive, this was actually a firmware issue with certain 1TB drives, at least thats the explanation Seagate gave.. I was one of the people stuck with the 1TB faulty drive, performance was horrible, not usable for OS use, was fine as back up drive..
  19. wkennedy74 macrumors member

    Apr 28, 2010
    Well go figure, I just replaced my drive myself a week ago :-/
  20. rusty2192 macrumors 6502a

    Oct 15, 2008
    My Late 2009 21.5" had its 1TB hard drive fail about a year ago. Luckily I had Apple Care so it didn't cost me a fortune to fix. It looks like now it may have been covered. I just checked and it has a Hitachi drive in it now (the replacement from Apple). I'm not sure what was in it originally.
  21. Nyy8 macrumors 6502a


    Jun 12, 2011
    New England
    "include iMacs sold between October 2009 and July 2011 with 1 GB Seagate hard drives."

    Umm I think there is a mistake there :p
  22. sap12690 macrumors 6502

    Jan 5, 2011
    just checked and my iMac is elgible, how would I go about doing this? Would they be able to replace the 1 TB hard drive with a 3 TB hard drive if I pay more?
  23. Cerender macrumors member


    Jan 11, 2005
    Gloversville, NY
    Wow! Same here! AND I entered my serial number and it said not eligible.
  24. TMRaven macrumors 68020


    Nov 5, 2009
    Way to go Apple! I have a late 09 iMac I purchased in early 2010, and its hard drive has been slowly dying for the past year or so, but I've been waiting for SSDs to drop in price so I could do my own replacement, because Apple was wanting to charge me 200 bucks for an out of warranty hard drive swap.

    Now I can get it fixed for free! Props to Apple!
  25. figaro331 macrumors member


    Jul 30, 2011
    Faulty Seagate drives

    I knew it, since Seagate have bought Maxtor their quality went deep down. For the past 4 years I've had to replace 7 Seagate drives of different kind-from 3.5" external, internal to 2.5" external and internal.
    I will never buy anything Seagate ever !!! :eek::eek:

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