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Apple Face Separating

Duster399

macrumors newbie
Original poster
Aug 19, 2019
7
2
Simi Valley, CA
I’m hoping somebody can help me figure this out please. I own a Apple Watch Series 3 stainless steel. Approximately two months ago I had an issue that came up with the touchscreen functions not working correctly after I had gone swimming in the hotel pool to do laps. It did start working correctly the next day after shutting it down for 24 hours. When it was happening I did shoot a little video of it. I took it into an Apple store and the young man who helped me said it would be good for me to send it in to have Apple look at it. So I did. They sent the watch back to me telling me they could not duplicate the issue. Even though I sent them video of it happening. Anyway this didn’t set well with me. My watch is still under warranty till November. The last few days I’ve been carefully looking at my watch and I’ve noticed a small separation on my glass and I’m thinking that water must have affected touch screen somehow . When I purchased the watch I never had this separation on the bottom or the side of the watch. So why would I have it now?
 

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rosegoldoli

macrumors 6502a
Feb 21, 2019
712
831
i saw go back in and explain this to them since you are under warranty and the watch is supposed to be fine after swimming
 

rosegoldoli

macrumors 6502a
Feb 21, 2019
712
831
Thanks rosegoldoli. I do have another appointment this Saturday. I’m just hoping to be better prepared this time.

Bring up that the watch is supposed to survive swimming and that the screen problems only started occurring after you gave it to them.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
34,673
36,121
I’m hoping somebody can help me figure this out please. I own a Apple Watch Series 3 stainless steel. Approximately two months ago I had an issue that came up with the touchscreen functions not working correctly after I had gone swimming in the hotel pool to do laps. It did start working correctly the next day after shutting it down for 24 hours. When it was happening I did shoot a little video of it. I took it into an Apple store and the young man who helped me said it would be good for me to send it in to have Apple look at it. So I did. They sent the watch back to me telling me they could not duplicate the issue. Even though I sent them video of it happening. Anyway this didn’t set well with me. My watch is still under warranty till November. The last few days I’ve been carefully looking at my watch and I’ve noticed a small separation on my glass and I’m thinking that water must have affected touch screen somehow . When I purchased the watch I never had this separation on the bottom or the side of the watch. So why would I have it now?

It appears the adhesive is separating away from the watch, which water likely will intrude and eventually cause a display failure. Also, OLED is very sensitive to water. Definitely reach back out to Apple on this.
 

ZeitGeist

Suspended
Mar 22, 2005
302
220
This is covered by warranty. Your battery is expanding and causing this separation. It’s a known issue. They will replace it for you.
 

Duster399

macrumors newbie
Original poster
Aug 19, 2019
7
2
Simi Valley, CA
This is covered by warranty. Your battery is expanding and causing this separation. It’s a known issue. They will replace it for you.
Thanks. What’s so Strange about this is that separation is something I can’t find anywhere on the Internet. There’s plenty of talk about the whole face coming up from the case but I can’t find anything explaining what exactly is happening here.
 

tehStickMan

macrumors 6502
Jul 19, 2018
329
157
Australia
Tell them you have display separation issue. Nothing else. Don't even mention swimming. Only if they question later about moisture.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
34,673
36,121
Tell them you have display separation issue. Nothing else. Don't even mention swimming. Only if they question later about moisture.

Yeah, that isn’t going to work at all. If Apple can see there’s water intrusion from where the adhesive is separating, then they’re going to know the watch was used in some type of water environment. I’m not saying they’re going to deny any type of warranty work, but they don’t actually determine the failure at the store, it’s sent to a technician at a repair depot.
 

poormatt

macrumors newbie
Aug 2, 2019
9
20
Virginia
Mine separated the same way, no water issue. Screen separated completely around three sides and was stuck booting on the apple logo but only when on a charger. Took it in, was told the S/N wasn't covered even though the model was right. Called support and they wanted $249. Had the battery replaced 3rd party and the watch worked again but the screen issue remains...
 

Waughy

macrumors 6502
Jun 20, 2012
250
79
Australia
Separating from the case, or a bit higher up where the white line is? Looks like the watch has a screen protector on it, which is what appears to be lifting to me.
 

Duster399

macrumors newbie
Original poster
Aug 19, 2019
7
2
Simi Valley, CA
Separating from the case, or a bit higher up where the white line is? Looks like the watch has a screen protector on it, which is what appears to be lifting to me.
Is a screen protector on it when you buy a new Apple Watch? I didn’t add it to my watch. Went swimming again today and watch is back to not working.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
34,673
36,121
Is a screen protector on it when you buy a new Apple Watch?.

Well, no, it’s not an actual ‘screen protector’, it’s a plastic wrapping that surrounds/protects the casing/display that you have to remove in order to actually use the watch.
 

xraydoc

macrumors demi-god
Oct 9, 2005
7,747
1,891
192.168.1.1
The Apple Watch's glass face is supposed to be one piece. Your picture shows something on top of the glass face. Looks to be a 3rd party screen protector... like something is sandwiched in there.
 

Duster399

macrumors newbie
Original poster
Aug 19, 2019
7
2
Simi Valley, CA
I’m hoping somebody can help me figure this out please. I own a Apple Watch Series 3 stainless steel. Approximately two months ago I had an issue that came up with the touchscreen functions not working correctly after I had gone swimming in the hotel pool to do laps. It did start working correctly the next day after shutting it down for 24 hours. When it was happening I did shoot a little video of it. I took it into an Apple store and the young man who helped me said it would be good for me to send it in to have Apple look at it. So I did. They sent the watch back to me telling me they could not duplicate the issue. Even though I sent them video of it happening. Anyway this didn’t set well with me. My watch is still under warranty till November. The last few days I’ve been carefully looking at my watch and I’ve noticed a small separation on my glass and I’m thinking that water must have affected touch screen somehow . When I purchased the watch I never had this separation on the bottom or the side of the watch. So why would I have it now?

Update: Just wanted give a little update on the status of my watch. I did finally after several times of bringing it back into Apple get the watch replaced. I actually believe it’s because I found a manager that really cared what was going on. I want to thank everybody for jumping in and helping me out with this.
 
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