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Apple Facing Class Action Lawsuit Over 'Error 53' iPhone 6 Bricking
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WHO THE HELL ARE YOU???? DON'T TELL ME WHAT TO DO.. I OWN IT AND I DO WHATEVER I WANT!!!! DON'T YOU UNDERSTAND!!!!!!!!!!!
TouchID is a convenience feature. It's not integral to the security of the phone. This is maintained by the PIN / Password set by the user.
Honest Solution
If Apple are so concerned that the touchID security has been compromised, they can simple disable the feature. The security of the phone would still remain since as above, it's maintained by the PIN set by the user.
Apple Solution
Brick and destroy an entire phone.
It's ludicrous and more so to hear such a large of people insisting this is quite ok!
Honest Solution
If Apple are so concerned that the touchID security has been compromised, they can simple disable the feature. The security of the phone would still remain since as above, it's maintained by the PIN set by the user.
Apple Solution
Brick and destroy an entire phone.
It's ludicrous and more so to hear such a large of people insisting this is quite ok!
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Your knowledge of EU consumer law is incorrect, just like your understanding of the term warranty.
Firstly, this is not law. It is an EU directive. As such, the UK (which is currently in the EU) hasn't adopted this directive because our consumer laws exceed this directive. As such i'll explain our consumer law in the UK.
Consumer sales are governed by the Sales of Goods Act 1979, Unfair Terms in Consumer Contracts Regulations 1999 and the Consumer Rights Act 2015.
Secondly - There is NO law in the UK that states a retailer or manufacturer has to give a warranty on their products. If they do offer a warranty, they can stipulate terms in their Terms and Conditions. However, these terms have to be fair (Unfair Terms in Consumer Contracts Regulations 1999)
If a product becomes faulty, you return it to the retailer as thats who your contract is with. Within the first 6 months its automatically deemed inherently faulty and the retailer can either refund, repair or replace. After 6 months, the onus is on the consumer to prove the product was inherently faulty. This can be done by means of getting an independent report stating this. The retailer then has to refund, repair or replace the item and refund the cost of the report. In the UK you have 6 years to make a claim against the retailer, in the rest of the EU it is limited to 2 years.
The EU law talks about how long you’ve got to complain, not how long goods should actually last. And while it’s minimum 2 years, in the UK we actually get SIX years to do the same.
I was watching Apples Super Bowl commercial "1984" yesterday, and was shocked when I realized that the text was all about Apples wision of the future (say now): Apple has become what it (told us) it was fighting against in 1984!
“Today, we celebrate the first glorious anniversary of the Information Purification Directives.
We have created, for the first time in all history, a garden of pure ideology.
Where each worker may bloom, secure from the pests purveying contradictory thoughts.
Our Unification of Thought is more powerful a weapon than any fleet or army on earth.
We are one people, with one will, one resolve, one cause.
Our enemies shall talk themselves to death and we will bury them with their own confusion.
We shall prevail!”
“Today, we celebrate the first glorious anniversary of the Information Purification Directives.
We have created, for the first time in all history, a garden of pure ideology.
Where each worker may bloom, secure from the pests purveying contradictory thoughts.
Our Unification of Thought is more powerful a weapon than any fleet or army on earth.
We are one people, with one will, one resolve, one cause.
Our enemies shall talk themselves to death and we will bury them with their own confusion.
We shall prevail!”
Wrong. You appear to believe that voiding a warranty and destroying the device to which warranty terms attach are synonymous. They are not.
Excellent, I will be surprised if Apple win this, it seems incredibly reasonable what they are asking for, new phones, an update to stop the bricking, and 5 Mil in compensation which they probably won't get. Usually in America people seem to claim for 100 Mil for petty things.
Also interesting reading peoples misconceptions around this, let's remember please that this has absolutely NOTHING to do with your warranty, I think most devices affected are outside the warranty period.
Also interesting reading peoples misconceptions around this, let's remember please that this has absolutely NOTHING to do with your warranty, I think most devices affected are outside the warranty period.
It's a 2009 iMac . Everyone but you understands it no longer has Apple warranty. It had AppleCare which ended in 2012.
So explain to me again in 2016 why Apple is allowed to brick my 2009 iMac via a software update.
I understand my iMac mods could result in the 2016 fire of London , yeah.... Google warranty definition please . Please
And how do you propose to change your settings on a bricked iPhone?
They have to answer truthfully..... Yeah this is exactly how the 2nd hand markert works! Dude seriously .
This is about increased repair costs effecting resale value
Apple is the new Microsoft.
Except Apple don't screw up your system or device by mistake. They do it intentionally.
I give them props for being ice cold on persuing their business interests though.
Except Apple don't screw up your system or device by mistake. They do it intentionally.
I give them props for being ice cold on persuing their business interests though.
If Apple indeed does win this case, it will be a very dark day for us consumers... Because og this, the next time I go to my certified VW dealer, he could brick my car at will if he thinks I have replaced something in my car with non-certified parts... And the next time I update my Mac's over the air, it could become useless if Apple thinks I have changed the hard drive or Ram... And my TV would suddeltly stop working if Samsung thinks I have tampered with it... And my daughters Galaxy would become useless after a software update if Samsung likes so!
The problem is not that someone uses non-Apple approved parts and the phone stops working the first time you start it up after the parts exchange... that would be OK... no it is the fact that the parts are accepted as genuine UNTILl Apple releases a softwareupdate and THEN the phone gets bricked... This would per se stop the secondhand marked from now on!
Who would risk to by an used iPhone (from 5s and up) from, say, Gazelle.com when Apple could brick it by the next softwareupdate... I sure wouldn't, and Gazelle.com would have to send all the iPhones to an Apple Certified repaircenter to have it cheked/repaired before they could sell it on... SCARY TIMES
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And I think Gazelle.com and 2ndbest.com would pretty soon be out of business if Apple wins...
The problem is not that someone uses non-Apple approved parts and the phone stops working the first time you start it up after the parts exchange... that would be OK... no it is the fact that the parts are accepted as genuine UNTILl Apple releases a softwareupdate and THEN the phone gets bricked... This would per se stop the secondhand marked from now on!
Who would risk to by an used iPhone (from 5s and up) from, say, Gazelle.com when Apple could brick it by the next softwareupdate... I sure wouldn't, and Gazelle.com would have to send all the iPhones to an Apple Certified repaircenter to have it cheked/repaired before they could sell it on... SCARY TIMES
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And I think Gazelle.com and 2ndbest.com would pretty soon be out of business if Apple wins...
Well like i said previously, you dont get whats wrong with this whole situation. Nobody is saying that you dont lose warranty, everybody knows that. What everybody is saying is that if you lose your warranty, that does not give Apple the right to automatically brick your phone, delete all of your data and render it completely useless. That is the whole issue here, nobody cares about warranty at this point.
And by the way, like i said it before, some online Q&A page doesnt represent a valid legal document, such as Terms and Conditions. So please next time, before you accuse someone of lying, do your homework or read some law textbook just so you'll know what you're really talking about. Your love of Apple has obviously clouded your judgement.
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What is so hard to understand. I get that the warranty will void of I install unoriginal parts. Just like when I unlock my bootloader for my phone. But that does not give Apple any rights to render my phone useless.
Yeah, I accept my warranty is void, but not bricking my phone in any shape or form.
And we aren't talk about unoriginal parts. Even if I swaps two screen or two TouchID sensor from two iPhone 6/6S, I will get same error. Even though both parts are directly from Apple
I remember when I had gotten an iPhone 6 repaired last year and sold it on Swappa then this happened to the buyer. I didn't even believe him at first but it turned out to be a legit issue. Took it to Apple and surely enough they refused to service it. I would even be fine with them offering the 'out of warranty' replacement cost but they wouldn't even do that. It goes beyond original vs. 3rd party parts because this still happens even if you swap home buttons between two original iPhones. If them getting sued is what it takes for them to alter their policy then so be it.
The terms you want your customers to agree to, STILL HAS TO FOLLOW THE LAW
You can't not just write, "By agreeing to this we Apple The Almighty who gives a shiiit may kill you if we find you dumb" - That would still be murder...
Just to highlight that Terms & Conditions have to be fair and follow the law - Look the at the UK retailer Gamestation back on April Fools Day in 2010.
They added the following clause to their T&C's for all online orders:
The prank was meant to illustrate the problems with fine print in license agreements that allow companies to hide unfavourable conditions from their consumers.
Apparently only 12% of customers noticed this and did'nt agree to it. The received a £5 gift card. For the rest of the purchasers, Gamestation executives assured all customers that they were not enforcing the Immortal Soul Clause and will contact customers via email with a notice of nullification.
Although judging by some of the posts on here, I reckon some fans would have no issue with Apple adding that clause even if they knew about it!
They added the following clause to their T&C's for all online orders:
The prank was meant to illustrate the problems with fine print in license agreements that allow companies to hide unfavourable conditions from their consumers.
Apparently only 12% of customers noticed this and did'nt agree to it. The received a £5 gift card. For the rest of the purchasers, Gamestation executives assured all customers that they were not enforcing the Immortal Soul Clause and will contact customers via email with a notice of nullification.
Although judging by some of the posts on here, I reckon some fans would have no issue with Apple adding that clause even if they knew about it!
Personally I think Apple are right when they say they need a security mechanism to prevent someone replacing the Touch ID sensor or screen in an iDevice. The Touch ID could be replaced with something maliciously designed to record your fingerprints and a replacement screen could be designed to save grabs of your screen contents.
Where I think Apple have crossed the line is that a) it bricks the whole phone rather than just disabling/rejecting the specific component and b) everything I have read suggests this "security feature" only kicks in when performing an iOS update.
Surely if this feature is meant to keep our iDevices safe from being hacked then it should perform the check at every boot? (Or if it's possible to replace these components without powering down then iOS should just automatically check them frequently).
As this feature apparently only activates during an iOS update then I'm not convinced this is about protecting users.
Where I think Apple have crossed the line is that a) it bricks the whole phone rather than just disabling/rejecting the specific component and b) everything I have read suggests this "security feature" only kicks in when performing an iOS update.
Surely if this feature is meant to keep our iDevices safe from being hacked then it should perform the check at every boot? (Or if it's possible to replace these components without powering down then iOS should just automatically check them frequently).
As this feature apparently only activates during an iOS update then I'm not convinced this is about protecting users.
I can't believe all these stupid comments here. What if someone could access all your private data including Apple Pay by just stealing your device and replacing the finger print sensor? What's the point with a finger print sensor if it's not keeping your stuff secure? Please think people!
One point i am also missing in all those discussions.
Repairing the Touch ID sensor one of the most important steps is to pair it with the device.
If the Touch ID sensor gets repaired by a not autorized company and they do not pair it, in my opinion they did not repair it correctly. In such a case they have missed on of the most important steps. And this is the reason why the phone does not work anymore. I know, they cannot pair it....however if they are not able to provide a service which covers all necessary steps, they should not offer it.
Ignorance does not protect against punishment
Repairing the Touch ID sensor one of the most important steps is to pair it with the device.
If the Touch ID sensor gets repaired by a not autorized company and they do not pair it, in my opinion they did not repair it correctly. In such a case they have missed on of the most important steps. And this is the reason why the phone does not work anymore. I know, they cannot pair it....however if they are not able to provide a service which covers all necessary steps, they should not offer it.
Ignorance does not protect against punishment
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Apple warned you. This printed little guide is probably still in your iPhone box.
Everything is right in there.Product Information and Safety Guide said:
No it's not. Opening the device alone is enough to void the warranty.
It did caused damage, as evidently your phone is bricked now by error 53. The phones security integrity was unnoticeable destroyed during the unauthorized repair, because the new fingerprint sensor was not correctly paired with the rest of the security relevant hardware. As Apple warned you could happen when removing screws.
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I still fail to see any explanation on why replacing that sensor would be a real security risk. It seems like there might be some highly convoluted scenarios but nothing that would ever actually be able to take place. Also this presents the issue that before this happened, TouchID was never as secure as Apple made it out to be. Between TouchID and Apple Pay - Apple (and forum members) seem to insist that it wasn't hackable.
Further - I think the outcome will be replacing phones that have been bricked and perhaps a new MFi program for sensors like they did with lightening cables.
At the end of the day - there are still security functions (passcode) that exist to protect data. They don't have to kill the entire phone - only disable TouchID.
Further - I think the outcome will be replacing phones that have been bricked and perhaps a new MFi program for sensors like they did with lightening cables.
At the end of the day - there are still security functions (passcode) that exist to protect data. They don't have to kill the entire phone - only disable TouchID.