How does one verify it was performed to the same standard? If your using a 3rd party service to fix your Tesla (hypothetical). How can you or the shop prove it was done to standards? The whole point of an Authorized service center is to avoid such a thing. You shouldn't have to prove nor the shop that it was done to standards.
How? Simply by their procedures and guidelines that Tesla or BMW use to repair any of their cars according to their standards must be publicly available and any OEM part they use must be available to be purchased for a reasonable price. Or equivalent parts that fulfills the minimum requirement by the manufacturer can be used
consumers have the right to use any repair shop for non warranty work, du- ring both the statutory warranty period (2 years in most eU member states) and any extended warranty period.
Here a link explaining it a little
bit more.
Of course, every operator is subject to statutory product and service liability. Thus, anyone who damages a vehicle as a result of negligent work or use of defective parts is responsible for it.
Third party shops are legally responsible to prove they did their work correctly or be liable. According to EU law manufacturers/resellers must prove you did something wrong the first 6 months( some nations have longer periods) after that if let’s say Tesla or apple finds something isn’t done right I as a consumer must prove I’m not responsible for the defect or have the right to refuse warranty claims if relevant to the warranty.
This is exactly the kind of thing Apple tries to avoid dealing with. Right to repair sounds fantastic until you realize that not all 3rd party shops are created equal and not all parts are certified for replacement use. Sure, I can get you an LCD/Digitizer/Screen with attached cabling. But, is it an Apple part, or a knock off?
This is a customer choice and therefore not their responsibility. if I replace the screen with a third party knock off or genuine part at a third party place. And this part is now my(3rd party shop) responsibility and not apples
If you did it, then you would hopefully know where you purchased the part from. If you let someone else do it, how would you know? Did they show you the packaging it came in, open it up in front of you? We can go down the line for this.
I don’t need to know if it’s legitimate part or not. It can just be mandated the part must have the same standard, and they are liable for the work they do.
This issue doesn't exist if you go to the authorized location for repair. Yes, you can do repair work all day. BUT, should you not be held responsible for any damage you may cause? If a 3rd party part doesn't work, I'm sure you can get another one sent. If that actually damaged further your device. Should the device manufacture not be able to state you broke it or the 3rd party part? They now have to prove you or the 3rd party broke your device? Seems a mess to me.
Exactly, I would have to prove I did nothing wrong with my device and it’s a manufacturing defect, apple would just need to prove third third party repair is relevant and refuse warranty service or do it att cost if the consumer is willing.
If my third party screen is responsible for bricking my iPhone Apple can’t just refuse to repair it as long as I need to pay for it. They can refuse to repair it for free tho.
Or I would just return to the shop and they would be forced to repair my phone under my warranty as they would be liable. This is guaranteed for 2 years at a minimum. And 6months they need to prove they aren’t responsible.
I realize that in the EU the consumer seems to be almost always in the right (the customer is always right).
The consumer is absolutely not right in EU.
A consumer have the right to their freedom to choose and be held responsible for this freedom.
A company aren’t allowed to act like our parents in EU.
Manufacturers/ service providers give 2 year mandatory warranty that the product will have no defects. At a minimum.
Manufacturers/ service providers must prove within the first 6months the defect isn’t their fault. Or it’s assumed to be a manufacturing/ service defect and they cover all costs.
After this me as a consumer must prove it’s their fault to get it covered for free or pay for a repair.
We are adults and should have the freedom to take personal responsibility or just allow apple to do it.