Apple Fined $9 Million for Misleading Some Australian Customers Over 'Error 53' Device Repairs

[Mascots]

Apple apologists "Apple should pull out of countries where they can't get away with doing anything they'd like, doesn't matter about the revenue". Also Apple apologists "Apple can't sacrifice any revenue for optimisation and software support for old devices".

I like how literally no one is saying that, yet, you act like it's spoken gospel for any Apple supporter.

 

[oldmacs]

I like how literally no one is saying that, yet, you act like it's spoken gospel for any Apple supporter.

Theres already one on this thread and people on here and was said multiple times in past threads about ACCC rulings.

There is a difference between Apple supporters and people who blindly support Apple.

 

[mingravity]

I agree they shouldn’t deny completely but how does this work with warranty? Let’s say a different place did a repair and screwed up another part of the phone — is it on the original mfg to discover a means to find out if the failure is because of them or not to provide warranty? Or should OEMs just be allowed to deny warranty claims? This is an honest question by the way, not trying to bait anything just honestly curious

warranty is void if the hardware is tampered with in any manner during repairs by an unauthorised workshop. thats usually the clause.

 

[I7guy]

Glad they’ve been fined. You can’t refuse a repair just because a product has been repaired by somebody else. In the off chance a product broke because of a dodge repair, how is the customer supposed to get an authorised repair to fix the dodge repair?

I may be wrong, but in the US, if you get your car repaired at a third party shop and this shop breaks something, you are not entitled to a free warranty repair at the dealer.
[doublepost=1529411839][/doublepost]

Theres already one on this thread and people on here and was said multiple times in past threads about ACCC rulings.

There is a difference between Apple supporters and people who blindly support Apple.

There is also a difference between some genuine criticism of apple and people who blindly "bash" apple or post generalized fictitious nonsense about "apple apologists." At least if there is a comment about a post, call out a post without making up a narrative about "apple apologists", whomever they are.

 

[oldmacs]

There is also a difference between some genuine criticism of apple and people who blindly "bash" apple or post generalized fictitious nonsense about "apple apologists." At least if there is a comment about a post, call out a post without making up a narrative about "apple apologists", whomever they are.

No narrative needs to be made up, there are plenty around.

 

[I7guy]

No narrative needs to be made up, there are plenty around.

So we disagree, there aren't "plenty" around as you put it. There aren't even a few around. Even so generalizing on a fictitious universe is a well known internet debating tactic.

 

[BvizioN]

As an Australian: If Apple want to sell products and services in Australia they need to do so under Australian law. If Apple doesn't like Australian law they are free to stop selling products in Australia .

Dam right!#
Just like customers are FREE not to buy their products!
Customers customers customers
Always right
Even when they are stupidly wrong!

 

[neutralguy]

Except most third party repair shops do not know what they're doing, and Apple is protecting us from ourselves...

The last time I've used a third party repair shop to replace a screen, they broke the proximity sensor as well as glued the screen back together instead of using the proper seals. Luckily that time for me, Apple replaced my phone for free, because they could not take the screen off property to change the battery (on the 6s), but they warned me that I should be careful about third party repairs in the future.

Plus the replacement screen that the third party shop replaced it with was not as bright and smudged like crazy compared to an Apple screen..

I bet you take your car for swervice to dealership all the time even though it's out of warranty? Right? Because those third party auto service providers don't know what they are doing and your car company protects you by asking you to bring your car to the dealership only!

 

[H2SO4]

These phones are a teeny bit more complex than a boiler.

So, they may be Rayo.
What happens if the tech gets your phone wrong? You can't make calls or send texts. You might even have to use your laptop instead.
What happens if they get your boiler wrong?
Lots of lovely CO for you to breathe, or maybe you'd like my house to go up in flames when yours does?

 

[69650]

They should get fined in every country for this issue.