I cant believe what happened to me tonight. I had RSS on my macbook like many others. Apple failed to fix it after three attempts, so they offered me a replacement. The replacment macbook had a broken display inverter (bad buzz), the next one had 3 dead pixels (which they took back no questions asked),and the one that i recieved today had a broken hinge (the display actually rubbed the top case while opening/closing). I took pictures of the bum hinge, and sent them to an applecare representative. He was in disbelief of how bad my luck was. I said i wanted to just buy a new macbook pro, and pay the difference, because i had no faith left in the macbook line. He said he would call me back in a little bit. When he called back, i was amazed. He said he had a solution that should make me very happy. He offered to upgrade me to a new C2D macbook pro for free!!!!!!!!!!! I couldn't believe it. Then, about an hour later, a customer relations person called me to set up the paperwork. He actually apologized and said if he were me he would have demanded his money back a long time ago! Everyone has been so nice and accomodating, i am truly impressed. I will be a customer for life.