Gradually, people's perception of Apple has changed. The implicit consumer/company covenant that had been developed under the Jobs years whereby it was understood that you paid more, but you were looked after, has all but disappeared.
Apple is now double-dipping on its users - overcharging for a faster charger for the iPad Pro 12.9 - a charger that it should have shipped with. Raising the prices on iPad 9.7, and then overcharging for a keyboard and stylus. Shipping a phone with mediocre battery life, and then overcharging for a ridiculous battery case. Don't get me started on the base 16GB storage or the 2GB Ram on a "Pro" iPad. Instead of fixing the pathetic Appstore search, we're seeing rumours regarding paid search results.
The modern Apple way is you pay more, and then expect to keep paying. Apple used to sell their products segmented into Good, Better and Best. That is now long gone.
The real problem is that as phones become standard part of living, people are just going to go with the cheapest option. And we know Apple ain't cheap. Plus, I feel like they are starting to nickel and dime customers for everything.
"Oh, this Macbook as one port, but you can get a $50 attachment. Oh, the iPad Pro is great for artists - but the pen is separate. Oh, the rMBP is a year old with a 2013 CPU, but it still $2500.