So I sent my Apple Macbook in for service for the well know discoloration problem and the "Geniuses" formated my hard drive! I immediately called them to complain but it seems for some unknown reason they only take complaints in the morning. So called back the following day and I issued the complaint. Surprisingly they actually had a reason as to why my hard drive was formated (it wasn't a good reason but a reason none the less). Basically they said that it was formated because I had a password on it and they could not get into the machine to test, which I told them that the login prompt alone was test enough and then asked why they didn't call for my password before they formatted and they said the person who took the original call should have asked me for that information which I immediately told them I was never asked for that information and that I would have happily given it to them if it avoided formating my hard drive so the representative looked at the audit log for the original call and saw that the tech never asked me for my login information among other things (which was a big mistake on there part) and then I asked again since they saw that the information was missing and that there was a password on the computer why didn't they call me before formating my hard drive (they did after all have all of my contact information), the representative had no answer to this. So I went on to explain how formating people's hard drives for no reason was a bad policy especially when their computer was sent in for a cosmetic reason. Anyway the complaint has been logged and now I may or may not get a call back from Apple. So far no call in five days which is why I figured I would post this, I guess if they don't call I'm pretty much SOL. So a little word of warning to anyone sending a computer to Apple for repair don't put a password on it and backup your files even if it is only a cosmetic issue.