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Apple "genius" @ Best Buy now?

J

JollyRogers

macrumors regular
Original poster
Mar 12, 2008
247
0
Virginia
I bought a Time Capsule at the local Best Buy and there was an Apple employee working there full time for customer service. I have not seen this before, but the guy was staying super busy and was super helpful. He was not a BB employee apparently. He handed me his card and told me to email him if I had any questions setting up my Time Capsule.

I thought having an :apple: salesperson there helped immensely. My wife even made a comment about how helpful the guy was. This was a good move on BB or :apple: Only thing better would be to have a Genuis Bar for tech support also. I can't stand dealing with the 40 mile drive to the "local" Apple Store and always get a little perturbed with the way I treated there sometimes.
 
The Apple reps at the stores have not been helpful for me. But then again I don't ask them questions that iThink they hear normally. I agree they are much better then the Best Buy employees who are trained to sell Windows 7.
 
thegoldenmackid said:
The Apple reps at the stores have not been helpful for me. But then again I don't ask them questions that iThink they hear normally. I agree they are much better then the Best Buy employees who are trained to sell Windows 7.
Click to expand...

The only thing best buy employees are trained on is pushing warranties and over coming objections.

Unless that changed in the 9 years since i've worked for them heh
 
ZacUSNYR said:
The only thing best buy employees are trained on is pushing warranties and over coming objections.

Unless that changed in the 9 years since i've worked for them heh
Click to expand...

Nope, it hasn't. I don't know why anyone would go to any big box retailer like BB for any actual purchasing advise.
 
JollyRogers said:
I bought a Time Capsule at the local Best Buy and there was an Apple employee working there full time for customer service. I have not seen this before, but the guy was staying super busy and was super helpful. He was not a BB employee apparently. He handed me his card and told me to email him if I had any questions setting up my Time Capsule.
Click to expand...
The Best Buys around here all have one full-time Apple employee working at each of them, too. They wear their own Apple shirt, so they're easy to spot from the Best Buy employees that are also qualified to sell Macs. :)

Did his business card have his title on it? They have a special title for Apple employees like that. Not Genius though, .. that's reserved for the folks in the Apple Stores that repair things.
 
ZacUSNYR said:
The only thing best buy employees are trained on is pushing warranties and over coming objections.

Unless that changed in the 9 years since i've worked for them heh
Click to expand...


Hey, I used to work at a BB about 9 years ago too! Anyway, I always got in trouble for not selling the "service plans", but come on who needs a $35 service plan on a $100 DVD player. :confused:

On a funny side note, the one plan I didn't buy on a TV and it went out 1 month after the 1 year warranty.:eek: I'm just glad Mitsubishi went ahead and took care of it anyway.
 
Years back CompUSA had an in-house apple guy, that usually split his shifts between two or three locations, but I'm not sure if it was a national thing or not, again that was back in the day when Apple Stores were few and far in between.
 
I have seen the same thing at the local BB but there is a Apple store less than a mile away from them so there is no reason to purchase from them unless the price is cheaper.

I just hate BB and don't like to spend my money there. I was looking at an upper end Plasma TV a few month ago and couldn't get anyone to wait on me to ask questions. Then when I did find someone they lied about the product and i knew more then he did about the TV so I just left and purchased it at another Electronics store and they could have cared less.
 
Vster said:
Hey, I used to work at a BB about 9 years ago too! Anyway, I always got in trouble for not selling the "service plans", but come on who needs a $35 service plan on a $100 DVD player. :confused:
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What can't understand is why when you go to the Apple store and buy a shuffle, they ask you if you want the AppleCare for it. I've seen people buy the $49 iPod shuffle and then buy the $39 AppleCare for it… That I can never understand
 
Vster said:
Hey, I used to work at a BB about 9 years ago too! Anyway, I always got in trouble for not selling the "service plans", but come on who needs a $35 service plan on a $100 DVD player. :confused:
Click to expand...

I grand opened the store in Albany in Crossgates Mall back in 2000. The first store manager was real cool. 9 months go buys and they bring it a new manager/asst. manager from a high achieving numbers store. Everything went to hell. Mandatory early sunday morning meetings. Every night ended with a meeting how we're not doing our jobs. Etc.. I quit when I was told as a sales person, I had to come in at 9pm to do a "Truck duty". Empty product from a truck from 9pm to 1am. See ya! Retail jobs were a dime a dozen at that time heh

Aldaris said:
Years back CompUSA had an in-house apple guy, that usually split his shifts between two or three locations, but I'm not sure if it was a national thing or not, again that was back in the day when Apple Stores were few and far in between.
Click to expand...

I worked at CompUSA previous to BestBuy and we had a few Apple only guys - use to always argue with him in the whole pc vs. mac debate - would love getting him going. I think his only argument was that Mac's could boot to CD first heh
 
I was just in BB and noticed that all computers are now displayed as the Macs are, on low tables, light colored wood. It now looks like a ghetto Apple Store. :D
 
Genius are those who work at Genius bar. Best Buy doesn't have Genius Bar.

But I would imagine someone who is dedicated to Apple section would have better training than the run of the mill BB employees.

rdowns said:
I was just in BB and noticed that all computers are now displayed as the Macs are, on low tables, light colored wood. It now looks like a ghetto Apple Store. :D
Click to expand...

Haha.

Got pics?
 
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