I just got a macbook pro 3 months ago to replace my 3 years old Core Duo macbook. I was planning to sell my macbook The core duo macbook's keyboard had a a bit of stains and the track pad was a bit sticky, and the up arrow key stopped working. Anyways, as I got it out and did a re-format of the hard drive, this crack on the palm rest appeared. (It was always there but it finally broke off that time) exactly the same as this one: http://forums.macrumors.com/showthread.php?t=298735 I was on the forums and I saw that thread. So I thought I could try my luck and maybe I'd be lucky and they could fix it and I could sell my macbook for more. I got a Genius appointment at my local Apple store and I showed the genius the 'problem'. All he said was it'd cost $295 to fix it, and that maybe I should get a sticky tape instead. I said thanks, and he just walked off to help another customer. dialogue: me: "A few days ago this thing appeared on the lip of my macbook" genius: "Okay let me have a look." *gets serial number and types into laptop and waits* * minute later* genius: "It'd cost $295 to replace it. I'd just get sticky tape" me: "Oh damn. umm thanks." genius: *walks off* I thought that was a bit cold. but then my friends say I'm cold too when they first met me. so I don't know. I'm a bit of a nerd and I suck at talking strangers so I felt sort of insecure after this. Was I too greedy to do this? Or did I just didn't say the right things. I was thinking he was thinking I bought a 2nd hand macbook and broke a bit off it just so Apple could fix it. Which was similar to what I was doing except it was an accident.