apple Genius Service

Discussion in 'iPhone' started by SL4VE, Nov 17, 2010.

  1. SL4VE macrumors 6502

    Joined:
    Aug 19, 2010
    #1
    I went to apple store Brighton to get my iPhone changed and the guy serving me was amazing. Ran diag and than swapped me a brand new iPhone. Great service. Got home noticed a small dent on the band. When I say small it's impossible to notice. But I have MADD OCD.

    Anyways called apple care in Greece and couldnt get anything resolved as I can't make it back to the store or wait for delivery. So thought forget it stop acting like a girl and use the iPhone.

    Than I got an email regarding Genius survey. Filled it in as I was bored today and didn't think anything of it. Than got a call back from the store manager saying he wanted to swap my iPhone. I advised it was inconvenient. So he said come in whenever you can and email me before and I'll sort it. In next 3 months.

    Absolutely chuffed. Def be back soon anyways as I need to pickup some gifts soon. But Im soo impressed with apple....
     
  2. i3igsmooth5769 macrumors 6502a

    i3igsmooth5769

    Joined:
    Dec 28, 2007
    Location:
    Los Angeles, CA
  3. SL4VE thread starter macrumors 6502

    Joined:
    Aug 19, 2010
    #3
    Everyone reports bad news as it's a forum. I thought I would share some positivity
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    Trust me you will find another or multiple impossible to notice flaws with the replacement also.
    Put an end to it and get treatment for your condition instead:D
     
  5. SL4VE thread starter macrumors 6502

    Joined:
    Aug 19, 2010
    #5
    To be fair I'm not stupid. I would just rather use and scratch it myself. Than a genius lol. But if I got treatment I wouldn't be able to run my business. Has attention to detail is important.
     
  6. lhautprokop macrumors newbie

    lhautprokop

    Joined:
    Nov 9, 2010
    Location:
    Saint Paul, MN
    #6
    Similar positive experience at the Apple Store

    I had a similar experience. My iPhone 4, purchased in Aug, developed a dead pixel. I made my Genius appointment via the app, showed the clerk my phone, and 10 min later I was out the door with a brand new 32gb (week 40)! The only downside to my experience was that they forgot to check me in. I told them I was here for my appointment, but they didn't actually mark me present in their system.
     

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