So I have a problem with the hinge on my MBP. I got an appointment and took the computer to the Apple store in Southampton UK. No bother. It is under warranty and the fault is being repaired by Apple. However, the service and representation of Apple by the Genius was very sub standard - his complacency and disregard for my 2000 Pound computer was infuriating. I took it carefully out of my case, placed it on the table very gently and showed him the problem. He then proceeded to man-handle the computer putting it on the table maybe 2 or 3 times harder than I ever have. I appreciate that this man deals with these things for 8 hours a day but that is not reason enough to treat other peoples' possessions with as little care as possible. He then took the computer 'out back' for approximately 30 seconds and then returned to the front desk and slid it along the counter screen side down so he could access the battery inside. After he put it back together I inspected the back of the screen and noticed he had scratched it. I immediately told him in not a rude but rather amazed manor and the only thing he could muster up was 'oh sorry about that'. At this point I was furious with the employee and he quickly realised that assuring me that in the repair the screen and upper part of the lap top were going to replaced anyway. Ok, so hopefully in the end everything is going to turn out OK. However the sheer inconsiderate, rude, holier than thou and disdainful attitude is not acceptable and neither is treating other peoples computers (no matter how mundane to the 'genius') like trash in not acceptable. Genius: A person who is exceptionally intelligent or creative. Apple Genius: Smart-arse, disrespectful individual sporting a holier than thou attitude. Apple will be getting a formal complaint about this when I have my computer back.