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they are retail salespersons ... not Geniuses ... and certainly we have all made simple errors.

As for the Genius Bar? ... seriously, who came up with that egotistical term?

I prefer the true Geniuses I meet in life to be just that ... Brilliant Minds. :cool:

Spot on, they need to drop the term genious. It sets to high of a standard and leaves customers dissapointed.
 
Spot on, they need to drop the term genious. It sets to high of a standard and leaves customers dissapointed.

Exactly which customers does it leave dissapointed? Uber-leet customers, maybe... The general public however seems to believe they're doing quite well. Apple consistently ranks amongst the top in terms of customer satisfaction surveys.
 
I hate the term but I've yet to have any bad experiences with the Genius folks.
 
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