Apple giving refurbished 6S's yet?

Discussion in 'iPhone' started by michael31986, Jan 5, 2016.

  1. michael31986 macrumors 68030

    Joined:
    Jul 11, 2008
    #1
    i have to get a replacement phone from Apple mine is glitching are they giving new ones for replacements or they are still giving refurbished ones? Also any chance they send them via mail and I can send my old one back or that's only with Apple care.
     
  2. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    I would think by now there are refurbs to be handed out.
     
  3. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #3
    There is no way to tell the difference between the two.
     
  4. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #4
    What's the difference than?

    Also will Apple send me replacement by mail if I call or no?
     
  5. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #5
    Refurb or new, same quality.

    No idea if they will deal with you by mail or not.
     
  6. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
  7. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #7
    It's just us customers who have classified it as refurb or new.

    Apple refers to it as reconditioned, but if you ask directly about it they will tell you new.
     
  8. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #8
    Okay thanks. I think this bug constitutes a replacement.



    Phone is clearly defective.
     
  9. dwfaust macrumors 68040

    dwfaust

    Joined:
    Jul 3, 2011
    Location:
    I am here => [•]
    #9
    Could be software, as well. From a single short video, it would be difficult to label the phone as "clearly defective".
     
  10. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #10
    It keeps happening. I went s few days without it but then I did s hard reset and it happened again. I can't touch anything on screen until I lock the screen
     
  11. rzc16512 macrumors regular

    Joined:
    Jun 3, 2015
    #11
    Yes. It might be only if your within your 90 day complimentary phone support if you did not get AppleCare. They will put a hold on your card for the full price of your phone until they receive the malfunctioning phone.
     
  12. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #12
    I guess I'll just try to get one in stores. Hopefully they have a 128gb rose gold 6s plus.
     
  13. jtwlbz macrumors 6502a

    Joined:
    Dec 23, 2014
    #13
    they are. and... all those ones have bunch of problems.. screen, button, headphone jack... I highly recommend just replace screen if you have screen problem.
     
  14. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #14
    Have you seen my video. New screen won't help. It's probably a connection.
     
  15. that be me macrumors 6502

    Joined:
    Sep 12, 2013
    #15
    This is not exactly true. Although I can't remember what the difference is, I do recall refurbished units having a different serial number or IMEI number. Can't check from where I am right now.
     
  16. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #16
    But you would have to actually check the device in Settings>General>About to determine that.

    Physically and component wise there is no difference at all.
     
  17. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
  18. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #18
    It'll have a new exterior shell (and get a new battery), but the other components may not be new.

    IMO, remanufactured is probably the best term to describe them.
     
  19. Vicrooloo macrumors regular

    Joined:
    Dec 8, 2015
    #19
    My 2 cents. That doesn't show to me a defective phone. That just shows me some app is using a lot of RAM and CPU to the point where other functions are affected. A smartphone, while a phone, is still technically a computer. You can overload your computer easily by going from 0 to 100 MPH. Its as easy as selecting all desktop icons and pressing enter.

    Anyways, send your phone in and get a "new" one. It will very likely be a reconditioned phone but there isn't a difference if its Apple that completed the repairs.

    Because brand new ones are shelf units. What else are you going to do with the returned units if not recondition them and use for warranty? Think about it. If 2% of phones had errors from manufacturing, what are you going to do with 2% of millions of phones if not for warranty?
     
  20. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #20
    It happens with no apps in my multitask bar. And also I did a hard reset before and it started happening again.
     
  21. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #21
    Cost, I'd imagine. At least they do put it in a new exterior shell with a new battery. Doesn't sound like all companies even do that much...

    Also, for your other question, you can have it replace through mail. If you have AppleCare+, then there's no extra cost for them to do an advanced replacement (where they ship you the replacement before they receive the old one). If you don't have AppleCare+, I think it's $29 to do that.
     
  22. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #22
    There is a reason Apple has the exact model and color replacement iPhone for warranty purposes for years to come.

    BTW, the quality control process to recondition a returned iPhone is much stricter than the process for new phones. All reconditioned phones are tested, the casing and battery is replaced and any parts that fail testing are replaced with new parts.
     
  23. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #23
    Ooh okay good to know.

    Maybe I'll even get one without a blemish. Hoping the refurbs have the better chip that was mentioned on forums.
     
  24. kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #24
    They've been doing white box refurbs for a little while now. When my 6s was DOA I went with a refurb as returning it for a new one under the iPhone Upgrade Plan was going to be a pain in the ass.

    I do not notice any difference between new and this refurb aside from the fact my phone actually works. :p
     
  25. Realistiic, Jan 5, 2016
    Last edited: Jan 5, 2016

    Realistiic macrumors regular

    Realistiic

    Joined:
    Sep 23, 2012
    Location:
    Scotland
    #25
    I've had a few refurbished iPhone's and tbh they are just as good if not better than new so I don't mind either way
     

Share This Page