So after the iPod Shuffle fiasco last week (read this thread for that story), Apple managed to screw it up again. I received my second iPod Shuffle (512 refurb.) and opened it to load some songs for my friend because I found out today his Comp's HD died. This is a graduation gift for my friend this Sunday. So you are probably wondering what they could mess up this time, with just 1 iPod Shuffle to deliver? No headphones, there I said it, I know... How on earth do you forget to put headphones in with the iPod? The iPod showed no signs of tampering or that it had been opened. The Shuffle also had dirt in it and was not very new looking, unlike the other Shuffle I received. I made my original order over 2 weeks ago and still don't have 2 (complete) Shuffles. I called Apple and they agreed to give me $30 towards headphones after I told them my nearest Apple Store is an hour away. If it were a more expensive order I would definitely try to get more out of this. It's understandable to mess up on an order every now and then, but when you mess up two in a row on such a simple order. Seems to me they may have a quality control issue with the refurbished sector. I will def. think twice about ordering from Apple's refurb. sector again. I still love their products though, just not the refurb. ones.