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Apple "guaranteed" me the iPhone 6 would be in stock after 14 days from launch

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barrett14

macrumors regular
Original poster
Jun 24, 2010
183
44
I am struggling between the iPhone 6 and the iPhone 6 plus so I opened up a chat through Apple's website and asked them about their return policy if I find that the iPhone Plus is too big for me. He told me I am free to exchange it within 14 days for the smaller version of the phone.

My next question was - What if all of the stores are out of stock and there isn't another phone you can exchange for? He said that "he assured" me that there would be plenty of phones at the stores that I can exchange.

What do you guys think of this statement? If I remember correctly, Apple stores were sold out of previous iPhones for quite a while in years past.
 
barrett14 said:
I am struggling between the iPhone 6 and the iPhone 6 plus so I opened up a chat through Apple's website and asked them about their return policy if I find that the iPhone Plus is too big for me. He told me I am free to exchange it within 14 days for the smaller version of the phone.

My next question was - What if all of the stores are out of stock and there isn't another phone you can exchange for? He said that "he assured" me that there would be plenty of phones at the stores that I can exchange.

What do you guys think of this statement? If I remember correctly, Apple stores were sold out of previous iPhones for quite a while in years past.
Click to expand...

You should be able to get them not problem. The 5S was easy to get the same day, the day after, etc. They get shipments every single day. They may even bring back the reserve system. After 10:00pm your local time you can go online and reserve one for pickup the next day.

Not to mention preoders will probably make it even easier to get. Last year they didn't do preorders and the phones were still easy to come by unless you wanted a gold one.
 
I would ignore everything that you were told. Odds are they won't have the smaller phone in stock if you return other phone.
 
I was thinking of ordering the big one and deciding if it was too big myself.

Seems like Apple is ok with letting you exchange for the smaller one.

But my concern is that AT&T is also involved...will this screw up something with them if I exchange my phone within the first 2 weeks??
 
Deadman64 said:
I was thinking of ordering the big one and deciding if it was too big myself.

Seems like Apple is ok with letting you exchange for the smaller one.

But my concern is that AT&T is also involved...will this screw up something with them if I exchange my phone within the first 2 weeks??
Click to expand...

According to Apple - No
 
andyx3x said:
I would ignore everything that you were told. Odds are they won't have the smaller phone in stock if you return other phone.
Click to expand...

Apple always made it a policy at the stores to hold back 2-3 of each model from the public for exchanges or defective units. So, unless they exhaust those too, that is probably the policy the rep is referring to.
 
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