Apple hanging spinning beach ball in Hotmail

Discussion in 'MacBook' started by PaulUKGuy, May 9, 2017.

  1. PaulUKGuy, May 9, 2017
    Last edited by a moderator: May 9, 2017

    PaulUKGuy macrumors newbie

    Joined:
    Dec 15, 2015
    #1
    Hello,

    I wonder if anyone can help me please?

    I have a circa 2008 MacBook running OS X 10.5.8.

    Everything seems to work fine with the machine itself, but when I log into my Hotmail email account (using the Safari browser) the machine constantly hangs, and I get the spinning beach ball for what seems like ages - then it crashes out of Safari.

    I have tried going into Preferences, from where I have made sure I do not allow plug-ins. (I did try not allowing JavaScript, but it turned out I need to enable JavaScript to even get into Hotmail).

    I have also tried looking at the Activity Report whenever this happens. It shows that Safari is not responding, and just gives me the option of Quitting or Force Quitting. So I end up quitting Safari, but then I am back to square one.

    This is extremely frustrating, because it is now happening continuously.

    I would therefore be grateful if someone could recommend a fix please.

    I'd like to try whatever fixes are recommended without having to update my machine initially.

    I suspect I might have to update my machine to enable me to download and use Firefox / Google Chrome as a browser [for use with Hotmail], or potentially just create a new email address, for example using Gmail instead of Hotmail.

    But like I said I'd like to try and implement a fix using 'small steps' first, because I don't want to have to download a new browser, or create a new email address etc if I don't have to.

    Below I have cut and pasted the most recent error report that was generated when my machine hung, and then crashed out of Safari.

    The error report is all gobble-dee-gook to me. But I'm hoping it might provide some insight to somebody on here, so that you are able to recommend a fix of some sort.

    I'd be very grateful for any help.

    Thank you very much in advance.

    Paul A
    _____

    Code:
    Process:         Safari [883]
    
    Path:            /Applications/Safari.app/Contents/MacOS/Safari
    
    Identifier:      com.apple.Safari
    
    Version:         5.0.6 (5533.22.3)
    
    Build Info:      WebBrowser-75332203~3
    
    Code Type:       X86 (Native)
    
    Parent Process:  launchd [73]
    
     
    
    Interval Since Last Report:          20843 sec
    
    Crashes Since Last Report:           5
    
    Per-App Interval Since Last Report:  8022 sec
    
    Per-App Crashes Since Last Report:   5
    
     
    
    Date/Time:       2017-05-09 17:07:59.336 +0100
    
    OS Version:      Mac OS X 10.5.8 (9L31a)
    
    Report Version:  6
    
    Anonymous UUID:  4C9A8BEA-D5C6-4E3D-B5BC-FB745857C10F
    
     
    
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    
    Crashed Thread:  0
    
     
    
    Thread 0 Crashed:
    
    0  ???                                      0000000000 0 + 0
    
     
    
    Thread 1:
    
    0  libSystem.B.dylib              0x907d534e __semwait_signal + 10
    
    1  libSystem.B.dylib              0x907ffccd pthread_cond_wait$UNIX2003 + 73
    
    2  com.apple.JavaScriptCore           0x966c3d58 WTF::TCMalloc_PageHeap::scavengerThread() + 824
    
    3  com.apple.JavaScriptCore           0x966c3d8f WTF::TCMalloc_PageHeap::runScavengerThread(void*) + 15
    
    4  libSystem.B.dylib              0x907ff055 _pthread_start + 321
    
    5  libSystem.B.dylib              0x907fef12 thread_start + 34
    
     
    
    Thread 2:
    
    0  libSystem.B.dylib              0x907d534e __semwait_signal + 10
    
    1  libSystem.B.dylib              0x907ffccd pthread_cond_wait$UNIX2003 + 73
    
    2  com.apple.WebCore                    0x91b5d587 WebCore::IconDatabase::syncThreadMainLoop() + 279
    
    3   com.apple.WebCore                    0x91b5ae19 WebCore::IconDatabase::iconDatabaseSyncThread() + 761
    
    4  libSystem.B.dylib              0x907ff055 _pthread_start + 321
    
    5  libSystem.B.dylib              0x907fef12 thread_start + 34
    
     
    
    Thread 3:
    
    0  libSystem.B.dylib              0x907ce166 mach_msg_trap + 10
    
    1  libSystem.B.dylib              0x907d595c mach_msg + 72
    
    2  com.apple.CoreFoundation        0x96bc7e7e CFRunLoopRunSpecific + 1790
    
    3  com.apple.CoreFoundation        0x96bc8aa8 CFRunLoopRunInMode + 88
    
    4   com.apple.CFNetwork                 0x9550318c CFURLCacheWorkerThread(void*) + 388
    
    5  libSystem.B.dylib              0x907ff055 _pthread_start + 321
    
    6  libSystem.B.dylib              0x907fef12 thread_start + 34
    
     
    
    Thread 4:
    
    0  libSystem.B.dylib              0x907d534e __semwait_signal + 10
    
    1  libSystem.B.dylib              0x907ffccd pthread_cond_wait$UNIX2003 + 73
    
    2  com.apple.JavaScriptCore           0x965186b1 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
    
    3  com.apple.WebCore                    0x91b7677c WebCore::LocalStorageThread::threadEntryPoint() + 188
    
    4  libSystem.B.dylib              0x907ff055 _pthread_start + 321
    
    5  libSystem.B.dylib              0x907fef12 thread_start + 34
    
     
    
    Thread 5:
    
    0  libSystem.B.dylib              0x907ce166 mach_msg_trap + 10
    
    1  libSystem.B.dylib              0x907d595c mach_msg + 72
    
    2  com.apple.CoreFoundation        0x96bc7e7e CFRunLoopRunSpecific + 1790
    
    3  com.apple.CoreFoundation        0x96bc8aa8 CFRunLoopRunInMode + 88
    
    4  com.apple.Safari               0x0002f33d 0x1000 + 189245
    
    5  com.apple.Safari               0x0002f08a 0x1000 + 188554
    
    6  com.apple.Safari               0x0002f023 0x1000 + 188451
    
    7  libSystem.B.dylib              0x907ff055 _pthread_start + 321
    
    8  libSystem.B.dylib              0x907fef12 thread_start + 34
    
     
    
    Thread 6:
    
    0  libSystem.B.dylib              0x907ce166 mach_msg_trap + 10
    
    1  libSystem.B.dylib              0x907d595c mach_msg + 72
    
    2  com.apple.CoreFoundation        0x96bc7e7e CFRunLoopRunSpecific + 1790
    
    3  com.apple.CoreFoundation        0x96bc8aa8 CFRunLoopRunInMode + 88
    
    4  com.apple.Foundation                 0x931f9520 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320
    
    5  com.apple.Foundation                 0x93195dfd -[NSThread main] + 45
    
    6  com.apple.Foundation                 0x931959a4 __NSThread__main__ + 308
    
    7  libSystem.B.dylib              0x907ff055 _pthread_start + 321
    
    8  libSystem.B.dylib              0x907fef12 thread_start + 34
    
     
    
    Thread 7:
    
    0  libSystem.B.dylib              0x9081d60a select$DARWIN_EXTSN + 10
    
    1  libSystem.B.dylib              0x907ff055 _pthread_start + 321
    
    2  libSystem.B.dylib              0x907fef12 thread_start + 34
    
     
    
    Thread 8:
    
    0  libSystem.B.dylib              0x907d534e __semwait_signal + 10
    
    1  libSystem.B.dylib              0x907ffccd pthread_cond_wait$UNIX2003 + 73
    
    2  com.apple.JavaScriptCore           0x965186b1 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
    
    3  com.apple.WebCore                    0x91b7677c WebCore::LocalStorageThread::threadEntryPoint() + 188
    
    4  libSystem.B.dylib              0x907ff055 _pthread_start + 321
    
    5  libSystem.B.dylib              0x907fef12 thread_start + 34
    
     
    
    Thread 9:
    
    0  libSystem.B.dylib              0x907d534e __semwait_signal + 10
    
    1  libSystem.B.dylib              0x907ffccd pthread_cond_wait$UNIX2003 + 73
    
    2  libGLProgrammability.dylib        0x9292eb32 glvmDoWork + 162
    
    3  libSystem.B.dylib              0x907ff055 _pthread_start + 321
    
    4  libSystem.B.dylib              0x907fef12 thread_start + 34
    
     
    
    Thread 0 crashed with X86 Thread State (32-bit):
    
      eax: 0x00000000  ebx: 0x9650e79c  ecx: 0x006bb240  edx: 0x966bd7e8
    
      edi: 0x00000018  esi: 0x00000000  ebp: 0x006bb240  esp: 0xbfffe69c
    
      ss: 0x0000001f  efl: 0x00010282  eip: 0x00000000   cs: 0x00000017
    
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
    
      cr2: 0x00000000
    
     
    
    Binary Images:
    
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      0x644000 -   0x64ffff  libxar.1.dylib ??? (???) /usr/lib/libxar.1.dylib
    
      0x657000 -   0x681fe8  com.apple.framework.Apple80211 5.2.8 (528.1) <97dfd0c2d44d3c5839dd96f74e43d9c2> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    
      0x692000 -   0x6a1ffc  SyndicationUI ??? (???) <4cb2f7ffaf3185ff4e036082064e7121> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/SyndicationUI
    
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  2. Goatllama macrumors 6502a

    Goatllama

    Joined:
    Jun 24, 2015
    Location:
    Mountaintop Lair
    #2
    How much mail is in your inbox? If you create a new Outlook email address, does the same crash happen?
     
  3. PaulUKGuy thread starter macrumors newbie

    Joined:
    Dec 15, 2015
    #3
    Hi Goatllama,

    Thanks very much for your reply.

    Yes, I do have quite a few emails in my inbox - as well as in other Hotmail folders that I have created.

    However since my original post, I found out that my dad has the exact same issue as me (with a constantly spinning beach ball when using Hotmail), and he has a MacBook Pro approximately the same age as my MacBook. But significantly he has very few emails in his Hotmail inbox.

    [I have lots of emails that I need to keep. My dad on the other hand has no need to keep his emails, so he keeps his inbox pretty clear - yet he has the same issue with the hanging spinning beach ball].

    If you (or anyone else) have any other tips/fixes/suggestions - I'd be very grateful.

    Many thanks!
     
  4. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #4
    I suspect it's the old version of macOS that's causing the issue one way or another. Old OS, old browsers, current internet.
     
  5. ApolloBoy macrumors 6502a

    ApolloBoy

    Joined:
    Apr 16, 2015
    Location:
    San Jose, CA
    #5
    You should really upgrade to El Capitan, Leopard hasn't been updated since 2009 and that might be the reason why you're having problems.
     

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