Apple hanging spinning beach ball in Hotmail

PaulUKGuy

macrumors newbie
Original poster
Dec 15, 2015
11
1
Hello,

I wonder if anyone can help me please?

I have a circa 2008 MacBook running OS X 10.5.8.

Everything seems to work fine with the machine itself, but when I log into my Hotmail email account (using the Safari browser) the machine constantly hangs, and I get the spinning beach ball for what seems like ages - then it crashes out of Safari.

I have tried going into Preferences, from where I have made sure I do not allow plug-ins. (I did try not allowing JavaScript, but it turned out I need to enable JavaScript to even get into Hotmail).

I have also tried looking at the Activity Report whenever this happens. It shows that Safari is not responding, and just gives me the option of Quitting or Force Quitting. So I end up quitting Safari, but then I am back to square one.

This is extremely frustrating, because it is now happening continuously.

I would therefore be grateful if someone could recommend a fix please.

I'd like to try whatever fixes are recommended without having to update my machine initially.

I suspect I might have to update my machine to enable me to download and use Firefox / Google Chrome as a browser [for use with Hotmail], or potentially just create a new email address, for example using Gmail instead of Hotmail.

But like I said I'd like to try and implement a fix using 'small steps' first, because I don't want to have to download a new browser, or create a new email address etc if I don't have to.

Below I have cut and pasted the most recent error report that was generated when my machine hung, and then crashed out of Safari.

The error report is all gobble-dee-gook to me. But I'm hoping it might provide some insight to somebody on here, so that you are able to recommend a fix of some sort.

I'd be very grateful for any help.

Thank you very much in advance.

Paul A
_____

Code:
Process:         Safari [883]

Path:            /Applications/Safari.app/Contents/MacOS/Safari

Identifier:      com.apple.Safari

Version:         5.0.6 (5533.22.3)

Build Info:      WebBrowser-75332203~3

Code Type:       X86 (Native)

Parent Process:  launchd [73]

 

Interval Since Last Report:          20843 sec

Crashes Since Last Report:           5

Per-App Interval Since Last Report:  8022 sec

Per-App Crashes Since Last Report:   5

 

Date/Time:       2017-05-09 17:07:59.336 +0100

OS Version:      Mac OS X 10.5.8 (9L31a)

Report Version:  6

Anonymous UUID:  4C9A8BEA-D5C6-4E3D-B5BC-FB745857C10F

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

Crashed Thread:  0

 

Thread 0 Crashed:

0  ???                                      0000000000 0 + 0

 

Thread 1:

0  libSystem.B.dylib              0x907d534e __semwait_signal + 10

1  libSystem.B.dylib              0x907ffccd pthread_cond_wait$UNIX2003 + 73

2  com.apple.JavaScriptCore           0x966c3d58 WTF::TCMalloc_PageHeap::scavengerThread() + 824

3  com.apple.JavaScriptCore           0x966c3d8f WTF::TCMalloc_PageHeap::runScavengerThread(void*) + 15

4  libSystem.B.dylib              0x907ff055 _pthread_start + 321

5  libSystem.B.dylib              0x907fef12 thread_start + 34

 

Thread 2:

0  libSystem.B.dylib              0x907d534e __semwait_signal + 10

1  libSystem.B.dylib              0x907ffccd pthread_cond_wait$UNIX2003 + 73

2  com.apple.WebCore                    0x91b5d587 WebCore::IconDatabase::syncThreadMainLoop() + 279

3   com.apple.WebCore                    0x91b5ae19 WebCore::IconDatabase::iconDatabaseSyncThread() + 761

4  libSystem.B.dylib              0x907ff055 _pthread_start + 321

5  libSystem.B.dylib              0x907fef12 thread_start + 34

 

Thread 3:

0  libSystem.B.dylib              0x907ce166 mach_msg_trap + 10

1  libSystem.B.dylib              0x907d595c mach_msg + 72

2  com.apple.CoreFoundation        0x96bc7e7e CFRunLoopRunSpecific + 1790

3  com.apple.CoreFoundation        0x96bc8aa8 CFRunLoopRunInMode + 88

4   com.apple.CFNetwork                 0x9550318c CFURLCacheWorkerThread(void*) + 388

5  libSystem.B.dylib              0x907ff055 _pthread_start + 321

6  libSystem.B.dylib              0x907fef12 thread_start + 34

 

Thread 4:

0  libSystem.B.dylib              0x907d534e __semwait_signal + 10

1  libSystem.B.dylib              0x907ffccd pthread_cond_wait$UNIX2003 + 73

2  com.apple.JavaScriptCore           0x965186b1 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81

3  com.apple.WebCore                    0x91b7677c WebCore::LocalStorageThread::threadEntryPoint() + 188

4  libSystem.B.dylib              0x907ff055 _pthread_start + 321

5  libSystem.B.dylib              0x907fef12 thread_start + 34

 

Thread 5:

0  libSystem.B.dylib              0x907ce166 mach_msg_trap + 10

1  libSystem.B.dylib              0x907d595c mach_msg + 72

2  com.apple.CoreFoundation        0x96bc7e7e CFRunLoopRunSpecific + 1790

3  com.apple.CoreFoundation        0x96bc8aa8 CFRunLoopRunInMode + 88

4  com.apple.Safari               0x0002f33d 0x1000 + 189245

5  com.apple.Safari               0x0002f08a 0x1000 + 188554

6  com.apple.Safari               0x0002f023 0x1000 + 188451

7  libSystem.B.dylib              0x907ff055 _pthread_start + 321

8  libSystem.B.dylib              0x907fef12 thread_start + 34

 

Thread 6:

0  libSystem.B.dylib              0x907ce166 mach_msg_trap + 10

1  libSystem.B.dylib              0x907d595c mach_msg + 72

2  com.apple.CoreFoundation        0x96bc7e7e CFRunLoopRunSpecific + 1790

3  com.apple.CoreFoundation        0x96bc8aa8 CFRunLoopRunInMode + 88

4  com.apple.Foundation                 0x931f9520 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320

5  com.apple.Foundation                 0x93195dfd -[NSThread main] + 45

6  com.apple.Foundation                 0x931959a4 __NSThread__main__ + 308

7  libSystem.B.dylib              0x907ff055 _pthread_start + 321

8  libSystem.B.dylib              0x907fef12 thread_start + 34

 

Thread 7:

0  libSystem.B.dylib              0x9081d60a select$DARWIN_EXTSN + 10

1  libSystem.B.dylib              0x907ff055 _pthread_start + 321

2  libSystem.B.dylib              0x907fef12 thread_start + 34

 

Thread 8:

0  libSystem.B.dylib              0x907d534e __semwait_signal + 10

1  libSystem.B.dylib              0x907ffccd pthread_cond_wait$UNIX2003 + 73

2  com.apple.JavaScriptCore           0x965186b1 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81

3  com.apple.WebCore                    0x91b7677c WebCore::LocalStorageThread::threadEntryPoint() + 188

4  libSystem.B.dylib              0x907ff055 _pthread_start + 321

5  libSystem.B.dylib              0x907fef12 thread_start + 34

 

Thread 9:

0  libSystem.B.dylib              0x907d534e __semwait_signal + 10

1  libSystem.B.dylib              0x907ffccd pthread_cond_wait$UNIX2003 + 73

2  libGLProgrammability.dylib        0x9292eb32 glvmDoWork + 162

3  libSystem.B.dylib              0x907ff055 _pthread_start + 321

4  libSystem.B.dylib              0x907fef12 thread_start + 34

 

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000000  ebx: 0x9650e79c  ecx: 0x006bb240  edx: 0x966bd7e8

  edi: 0x00000018  esi: 0x00000000  ebp: 0x006bb240  esp: 0xbfffe69c

  ss: 0x0000001f  efl: 0x00010282  eip: 0x00000000   cs: 0x00000017

   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

  cr2: 0x00000000

 

Binary Images:

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  0x692000 -   0x6a1ffc  SyndicationUI ??? (???) <4cb2f7ffaf3185ff4e036082064e7121> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/SyndicationUI

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0x909eb000 - 0x90a00ffb  com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

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0x90b88000 - 0x90bc6fff  libGLImage.dylib ??? (???) <a6425aeb77f4da13212ac75df57b056d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

0x90bc7000 - 0x90be6ffa  libJPEG.dylib ??? (???) <6d61215d5adfd74f75fed2e4db29a21c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x90bec000 - 0x90beefff  com.apple.securityhi 3.0 (30817) <40562b85d99118354c974e76c32fa6fb> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

0x90bef000 - 0x90beffff  com.apple.Carbon 136 (136) <4177916bbf70e0ddc446f94001d54c95> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x90bf0000 - 0x90d7ffe7  com.apple.CoreAUC 3.08.0 (3.08.0) <ce8da72493f7ad2bcb13130e6d0eca54> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

0x90e25000 - 0x90e41ff3  com.apple.CoreVideo 1.6.1 (48.6) <e1eea31edd855f3e739202eb18ac8312> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x90e42000 - 0x90e8dff7  com.apple.CoreMediaIOServices 140.0 (1492) <3fd3879b31be7659c1008e8991e9f69b> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOServices

0x90e8e000 - 0x9124cfea  libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x9124d000 - 0x9125cffe  com.apple.DSObjCWrappers.Framework 1.3 (1.3) <47c451a0ea1fd2ebd6a192ecdc3f3867> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers

0x91271000 - 0x9128cff3  libPng.dylib ??? (???) <e0c3bdc3144e1ed91f1e4d00d147ff3a> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

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0x912e8000 - 0x912effe9  libgcc_s.1.dylib ??? (???) <e280ddf3f5fb3049e674edcb109f389a> /usr/lib/libgcc_s.1.dylib

0x912f0000 - 0x912f2ff5  libRadiance.dylib ??? (???) <73169d8c3fc31df4005e8eaa0d16bde5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x912f3000 - 0x91477fef  com.apple.MediaToolbox 0.484.2 (484.2) <03c5c5966a91ad3ae9c825340fa21970> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox

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0x91519000 - 0x9153dfff  libxslt.1.dylib ??? (???) <c372568bd2f7169efa0faee6546eead3> /usr/lib/libxslt.1.dylib

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Last edited by a moderator:

PaulUKGuy

macrumors newbie
Original poster
Dec 15, 2015
11
1
Hi Goatllama,

Thanks very much for your reply.

Yes, I do have quite a few emails in my inbox - as well as in other Hotmail folders that I have created.

However since my original post, I found out that my dad has the exact same issue as me (with a constantly spinning beach ball when using Hotmail), and he has a MacBook Pro approximately the same age as my MacBook. But significantly he has very few emails in his Hotmail inbox.

[I have lots of emails that I need to keep. My dad on the other hand has no need to keep his emails, so he keeps his inbox pretty clear - yet he has the same issue with the hanging spinning beach ball].

If you (or anyone else) have any other tips/fixes/suggestions - I'd be very grateful.

Many thanks!
 

ApolloBoy

macrumors 6502a
Apr 16, 2015
734
246
San Jose, CA
You should really upgrade to El Capitan, Leopard hasn't been updated since 2009 and that might be the reason why you're having problems.
 
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